Octoplus partner rewards are supported by MLP on behalf of Octopus Energy. If you need to contact MLP about Octoplus brand rewards and redemptions, head to the Octoplus tab on the Octopus website or app, click on a Reward that you have claimed and scroll down to find the Customer help centre. Or in the meantime, why not check our FAQs below to see if they answer your question.
FAQS
MLP are here to help on all brand reward and redemption questions. For help with your Octopus Energy account or saving sessions, you can reach Octopus Energy at [email protected](Link opens in a new tab).
How many free regular hot drinks can I get?
We’ll release the free hot drink codes every day, ready for our Octoplus customers to claim. There are limited codes available and claiming your freebie will be on a first come, first served basis.
We’re a tea drinking, coffee loving nation, so claim your free hot drink sooner rather than later, whilst they’re available. Once they’re gone, they’re gone (until next week).
Why are codes now released every day?
We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.
This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!
How often can I claim the Greggs offer?
You can claim the offer every week if you’d like!
A maximum of one code can be claimed per Octoplus customer, per week. You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
Once claimed, how do I redeem?
Once claimed, you can use your free hot drink code at any Greggs store in the UK, except Greggs stores located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink.
Find your local Greggs store(Link opens in a new tab)
How long do I have to use the Greggs offer?
You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
What size drink do I get?
The one free hot drink reward is based on a regular hot drink size only.
Codes are not compatible with large hot drinks and you can’t redeem your code against a large hot drink and pay the difference.
Which hot drinks are included?
There’s a hot drink for everyone! You can choose a regular hot drink from either:
- Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
- Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
- Something sweeter – Hot Chocolate
Alternative milks are also included where available.
You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.
You can add syrups to your speciality Latte but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.
Where’s my nearest Greggs store?
Our free hot drink code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)
Can I redeem multiple codes in one transaction?
No. You can only use one free hot drink code per transaction.
Can I change my reward?
We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry, you can claim another free drink each week!
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another free drink every week from Monday morning.
The code I claimed isn’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
But, as you can claim the Greggs offer every week, your Rewards History could start to get quite full so we will remove used ones.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week in which you claimed your code)
- On regular sized hot drinks (excludes large drinks, cold drinks and food items)
- In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
How many free drinks can I get?
You could be sipping one free drink every week!
We’ll release the free drink codes every day, ready for our Octoplus customers to claim.
You can choose between a free Barista prepared hot or cold drink of any size at Caffè Nero.
There are limited codes available and claiming your freebie will be on a first come, first served basis.
Please note that you can only choose one free drink from Caffè Nero or Greggs, make sure you make the right choice for you!
We’re a tea-drinking, coffee-loving nation, so claim your free drink sooner rather than later - they’re gone, they’re gone!
Why are codes now released every day?
We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.
This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
What size drink do I get?
Your free Barista prepared hot or cold drink at Caffè Nero can be of any size! The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Matcha range.
Which drinks are included in the Caffè Nero offer?
There’s a hot or cold drink for everyone!
Choose from a variety of specialty made barista drinks, from a classic Cappuccino through to an Iced Latte.
- Hot (Latte, Cappuccino, Americano, Flat White, Espresso, Cortado, Standard Hot Chocolate, Mocha, Espresso, Macchiato)
- Cold (Iced latte, Iced Americano, Iced Cappuccino, Iced Pistachio Latte and Iced Cherry Latte)
- All plant-based dairy alternatives.
- Syrups can also be added to your drink.
The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Matcha range
Where’s my nearest Caffè Nero store?
Your free hot or cold drink code is available to use at any Caffè Nero store in the United Kingdom.
Find your nearest Caffè Nero store at https://Caffènero.com/uk/stores/(Link opens in a new tab)
My Caffè Nero code isn’t working, can you help?
We’re sorry to hear you had trouble using your free drink code. There are a few things that could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week you claimed your code)
- On any Barista prepared sized hot or cold drinks (excluding any food items, Luxury, Seasonal and Speciality drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Match range).
- In Caffè Nero stores in the UK.
Just a quick note — the Matcha range isn’t included in this offer.
Can I change my reward?
We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry every Monday you can claim your free drink again!
What do I get with the VUE offer?
We’re helping you share the experience of the big screen with a friend, for less. Enjoy 2 general admission tickets for £8 with no booking fee. Plus, to make it even more tasty you can save 15% on food and drink when you spend over £15 (excluding alcohol, advertised Combo packages and non-Consumables, toys, promotional retail packaging, 3D glasses etc).
The reward entitles you to two general admission 2D tickets for £8, this is for Super Saver seats only. Upgrades are available on booking; you will need to pay the additional cost. The offer can be redeemed for a screening at Vue, 7 Days a week, in all venues and no booking fee!
The reward also entitles you to a 15% on food and drink voucher. Redeemable against purchases over £15.
Once claimed, how do I redeem?
Once you’ve claimed the Vue offer through your Octopus account, you’ll be given an Octoplus promo code, which entitles you to redeem 2 adult cinema tickets for £8.
We’ll give you all the details you need once you claim but here’s some key information for now:
- Once you’ve activated the offer, you’ll be provided with an Octoplus promo code (this is not your cinema ticket code) which needs to be redeemed via the Vue dedicated booking page. You’ll have 7 days from when you claim to redeem your Octoplus promo code on the dedicated booking page.
- IMPORTANT: Your promo code will only work on this dedicated page, not on the main Vue website.
- Enter your promo code on the Vue offer page and complete the purchase.
- After this step, Vue will email you 2 cinema ticket codes and 1 food & drink discount code. Your email from Vue can take up to 60 minutes to arrive.
- Use both cinema ticket codes when booking your film. You can book online at myVue, on the Vue app, or at the cinema. Select Super Saver seats (or Lux Super Saver where applicable). Upgrades are available for an additional charge.
Where’s my nearest Vue cinema?
You can redeem this offer at any Vue cinema across the UK. Find your nearest cinema here(Link opens in a new tab).
How often can I claim the Vue offer?
You can claim the offer every week if you’d like!
A maximum of one Octoplus promo code can be claimed per Octoplus customer, per week, until 5th July 2026. Once you have claimed your Octoplus promo code you will have 7 days to redeem with Vue.
When you have your tickets, these are valid for 7 days. Your 15% off food and drink (£15 minimum spend will be valid for 30 days).
Available at all UK Vue venues, 7 days a week, with no booking fee.
How long do I have to use the Vue offer?
Once you’ve claimed your promo code through Octoplus rewards, you will have 7 days to redeem this with Vue. Once redeemed, your Vue tickets are valid for 7 days from the date of purchase. Remember your Octoplus promo code, is not your cinema ticket code, to get your cinema tickets enter your promo code on the Vue dedicated booking page.
The 15% off food and drink (£15 minimum spend) voucher is valid for 30 days from purchase. The exact expiry date will be shown at the time of claiming, on your Octopus account.
Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
How do I redeem my tickets?
Once you've claimed your Octopus promo code via the Octoplus rewards app, you'll need to enter this on the dedicated Vue booking page to get your Vue cinema tickets. You'll then receive an email from Vue containing your two cinema ticket codes. You'll need these two codes to book your seats at myvue.com on the Vue app or in person at the box office.
The 15% off food and drink (minimum spend £15) can only be redeemed at the box office and not over the phone or online, show your voucher to the Vue staff member who will apply the discount to your purchase.
Which days can I redeem my tickets on?
The offer can be redeemed for a screening 7 days a week with no booking fee. The screenings you book and/or attend must be before your voucher code expires.
Can I upgrade my seat or film format?
Vue tickets can be used to book upgrades to VIP, Lux, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost, and we recommend checking pricing directly with the cinema before purchase of Vue E-Codes.
Tickets can be upgraded to a 3D screening and 3D glasses must be purchased separately at an additional charge online or in the venue.
Can I redeem multiple codes in one transaction?
Unfortunately, your Vue promo codes may not be combined with any other ticket offer e.g. Meerkat Movies. Screening information is available from the Vue website(Link opens in a new tab).
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Vue offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
- Against 2 x adult admission tickets, Super Saver seats, 2D film
- At all UK VUE cinemas
- For a screening 7 days a week
- Online or at an in-cinema kiosk (not retail counter or box office)
I haven’t received my tickets following my purchase. What should I do?
We’re sorry to hear your having issues receiving your cinema tickets from Vue.
Following the purchase of your tickets you should receive an email containing your tickets, this can take up to 60 minutes to arrive. Please check junk/spam folders too.
If you still haven’t received your tickets, you can contact Vue directly at [email protected](Link opens in a new tab) who will be able to assist you.
How many 25% off main meals can I get?
You could be dining out Monday to Thursday every week with 25% off main meals for up to 8 people. You can claim one 25% off main meals reward per week.
How often can I claim the 25% off main meals offer?
You can claim the offer once a week, every week!
A maximum of one code per week can be claimed per Octoplus customer. You will have 14 days from the day you claimed your code to redeem at your chosen location Monday to Thursday.
What can I use my 25% off main meals code on?
You can use your 25% off main meals code Mondays to Thursdays only, excluding Bank Holidays and Celebration days such as Christmas Eve and New Year’s Eve. The code is valid for up to 8 people dining at one table, paying in the same transaction.
The offer is not valid on drinks, breakfast dishes, children’s meals, meal deals, set menus, brunch, tasters or sharing boards.
Once claimed, how do I redeem?
To redeem your 25% off main meals, present the QR code when paying your bill. Don’t forget you can use this code at Toby Carvery, Harvester, Stonehouse Pizza & Carvery, Ember Inns or Sizzling Pubs.
Where’s my nearest restaurant?
You can get 25% off main meals at any of the Harvester, Toby Carvery, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs. Participating locations can be found here www.harvester.co.uk(Link opens in a new tab) www.tobycarvery.co.uk(Link opens in a new tab) www.stonehouserestaurants.co.uk(Link opens in a new tab) www.emberinns.co.uk(Link opens in a new tab) www.sizzlingpubs.co.uk(Link opens in a new tab).
Do I need to pre-book?
No, you don’t need to pre-book, but we do advise you to contact your chosen restaurant to check service times and availability.
Can I redeem multiple codes in one transaction?
No. Your 25% off main meals can’t be used in conjunction with any other offer or discount. If you have more than one code, these will need to be used over separate bookings.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim your 25% off main meals every week.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your 25% off main meals code!
Here’s a reminder of some important redemption information which could explain why your code didn’t work.
Codes are valid:
• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Thursday.
• Your code can be used at Harvester, Toby Carvey, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction. If you have more than one code, these will need to be used over separate bookings.
How many movies can I get?
You can claim one movie on us every month with Rakuten TV, enjoy a blockbuster movie with the family. You can claim one movie per month until 30th August 2026.
How often can I claim the Rakuten TV offer?
You can claim the offer once per month! So make sure you get one before they're gone. We’ll release new codes every Friday, so if you miss out, don’t worry you’ll have another chance the following week.
A maximum of one code per month can be claimed per Octoplus customer until 30th August 2026. You need to use your code online at www.rakuten.tv/uk/campaigns/octopusenergy(Link opens in a new tab) you’ll have one month to use your code from the date you claimed it.
What can I get with my Rakuten TV code?
Enjoy a blockbuster movie with the family throughout February, up to the value of £6 excluding early and premium releases.
Where can I watch my movie?
Your Rakuten TV code is available to use here(Link opens in a new tab). Want to watch at a later date or on a different device? Once claimed, simply log in to your Rakuten TV account, you’ll find your movie in the ‘My Library’ section until it expires.
How long do I have to watch my movie?
Once you have redeemed your code on Rakuten TV your movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your movie with Rakuten TV code! There are a few things that could explain why your code didn’t work.
Codes are valid:
- For one month from the date you claimed it. This date will be confirmed within Octoplus Rewards.
- The movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
- Your code is valid on one movie rental from Rakuten TV, up to the value of £6 excluding 4K movies, early and premium releases.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Click ‘Use Now’ and choose your movie. Click ‘redeem voucher’ and insert your code. Create an account if you do not have one. Your movie will then appear in the ‘My Library’ section for you to enjoy on any device you login to.
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your code before the expiry date, the code can’t be reinstated or made visible again on your Octoplus account.
Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!
Why do you need me to create an account, what happens with my data?
If you don’t have an existing account with Rakuten.tv, you will be required to register at Rakuten TV. This is to ensure if you want to watch later or switch devices you can locate the movie in the ‘My Library’ section. Information around how your data is used can be found here(Link opens in a new tab).
What is the Forest e-bikes offer?
Enjoy a ride with Octopus Energy with 30 free minutes on Forest e-bikes.
This offer is available to Octopus customers who have opted into Octoplus. Each Octoplus member has the chance to claim this offer once per month. The offer is redeemable by new and existing Forest customers. You must meet Forest’s service eligibility requirements, including being aged 18 or over.
You can claim the offer once per month until 31st August 2026 at 23:59, subject to availability. The free minutes apply to Forest e-bike ride time only. They cannot be used for unlocking fees, penalties, subscriptions, or other charges.
How many times can I claim this offer?
This offer is available until 31st August 2026 at 23:59, subject to availability. As an Octoplus customer you can claim one unique code per month for the duration of the offer, your unique code can then be used to claim your free 30 minutes.
How long do I have to use the offer?
Your code must be applied to your Forest account by 31st August 2026 at 23:59.
Your code is valid until 30 days from the date you claimed. After redeeming your code in the Forest app, you will have 7 days to use your free 30 minutes.
How do I use my offer?
Here’s how to make it happen:
Activate the offer and reveal your unique promotional code.
- Download and open the Forest app.
- Create your new Forest account.
- Go to the Menu and tap the Present icon.
- Select “Got a code?” and enter your code.
- Your 30 free minutes will be added to your account instantly
After redeeming the code in the Forest app, you will have 7 days to use your 30 free minutes.
Are there any extra charges?
A £1 unlock fee may apply. Any ride time beyond the 30 free minutes will be charged at Forest’s standard rates.
Can I use the 30 minutes over multiple rides?
Yes. The 30 free minutes can be split across multiple rides within the 7-day usage period.
The free minutes apply to Forest e-bike ride time only. They cannot be used for unlocking fees, penalties, subscriptions, or other charges.
What happens if I don’t use up all of my free 30 minutes?
The 30 free minutes can be split across multiple rides within the 7-day usage period. If there are any minutes left and this has now fallen outside of those timeframes, the free minutes will have automatically expired and will be no longer available in your account.
My code isn’t working – help!
We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:
- Your code must be applied to your Forest account by 31st August 2026 at 23:59.
- After redeeming the code in the Forest app, you will have 7 days to use your 30 free minutes.
Please remember each code is single-use, personal to you, and cannot be sold, shared, or transferred.
How many free Breakfast Roll Deals can I get?
You can claim one free Breakfast Roll deal on us until 14th June 2026.
This offer is available for a limited amount of time. Once they’re gone, they’re gone!
How often can I claim the Greggs Breakfast Roll Deal?
You can claim the offer once! So, make sure you get one before they’re gone.
A maximum of one code can be claimed per Octoplus customer between 10th June 2026 and 14th June 2026. You need to use your code in store by the 21st June 2026.
What can I get with my free Breakfast Roll Deal?
Your code is valid on the Breakfast Roll Deal, which includes a single filling breakfast roll and selected drinks:
· Bacon, Sausage, Omelette, or Lorne Sausage (Lorne Sausage is only available in Scotland).
· 500ml water, 250ml Orange Juice or a regular hot drink.
Any additional items will need to be paid for.
Where’s my nearest Greggs store?
Your free Breakfast Roll Deal is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at www.greggs.co.uk/shop-finder(Link opens in a new tab)
Once claimed, how do I redeem?
To redeem your free Breakfast Roll Deal at Greggs, present your QR code to the cashier at your chosen Greggs store before 21st June. (remember, it can’t be redeemed at Greggs stores located in MOTO service station forecourts or airports).
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free Breakfast Roll Deal code! There are a few things that could explain why your code didn’t work.
Codes are valid:
· Until 21st June 2026, breakfast finishes at 11am.
· In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
· You can only use one Greggs code per transaction. If you have also claimed your Free Hot Drink, you will have to redeem your codes in separate transactions.
If you still need to get in touch, follow the link below and we’ll look into this for you
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your before 21st June 2026, the code can’t be reinstated or made visible again on your Octoplus account.
Be sure to keep a lookout for anything new on Octoplus!
Can I redeem multiple codes in one transaction?
No, your free Breakfast Roll Deal code can’t be used in conjunction with any other offer or discount. If you have also claimed your free hot drink, you will need to redeem your codes in separate transactions.
