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MLP are here to help on all brand reward and redemption questions. For help with your Octopus Energy account or saving sessions, you can reach Octopus Energy at [email protected].

How many free regular hot drinks can I get?

We’ll release the free hot drink codes every day, ready for our Octoplus customers to claim. There are limited codes available and claiming your freebie will be on a first come, first served basis.

We’re a tea drinking, coffee loving nation, so claim your free hot drink sooner rather than later, whilst they’re available. Once they’re gone, they’re gone (until next week).

Why are codes now released every day?

We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.

This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!

How often can I claim the Greggs offer?

You can claim the offer every week if you’d like!

A maximum of one code can be claimed per Octoplus customer, per week. You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on your Octoplus account.

Once claimed, how do I redeem?

Once claimed, you can use your free hot drink code at any Greggs store in the UK, except Greggs stores located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink.

Find your local Greggs store(Link opens in a new tab)

How long do I have to use the Greggs offer?

You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.

What size drink do I get?

The one free hot drink reward is based on a regular hot drink size only.

Codes are not compatible with large hot drinks and you can’t redeem your code against a large hot drink and pay the difference.

Which hot drinks are included?

There’s a hot drink for everyone! You can choose a regular hot drink from either:

• Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
• Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
• Something sweeter – Hot Chocolate

Alternative milks are also included where available.

You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.

You can add syrups to your speciality Latte but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.

Where’s my nearest Greggs store?

Our free hot drink code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.

Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)

Can I redeem multiple codes in one transaction?

No. You can only use one free hot drink code per transaction.

Can I change my reward?

We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry, you can claim another free drink each week!

I forgot to use my code, what can I do?

Unfortunately, if you don't use your code within the set validity, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another free drink every week from Monday morning.

The code I claimed isn’t in my Rewards History anymore

Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.

But, as you can claim the Greggs offer every week, your Rewards History could start to get quite full so we will remove used ones.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.

Codes are valid:

• From Monday-Sunday (but only for the week in which you claimed your code)
• On regular sized hot drinks (excludes large drinks, cold drinks and food items)
• In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)

How many free drinks can I get?

You could be sipping one free drink every week!

We’ll release the free drink codes every day, ready for our Octoplus customers to claim.
You can choose between a free Barista prepared hot or cold drink of any size at Caffè Nero.
There are limited codes available and claiming your freebie will be on a first come, first served basis.
Please note that you can only choose one free drink from Caffè Nero or Greggs, make sure you make the right choice for you!
We’re a tea-drinking, coffee-loving nation, so claim your free drink sooner rather than later - they’re gone, they’re gone!

Why are codes now released every day?

We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.

This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on your Octoplus account.

What size drink do I get?

Your free Barista prepared hot or cold drink at Caffè Nero can be of any size! The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Matcha range.

Which drinks are included in the Caffè Nero offer?

There’s a hot or cold drink for everyone!
Choose from a variety of specialty made barista drinks, from a classic Cappuccino through to an Iced Latte.

• Hot (Latte, Cappuccino, Americano, Flat White, Espresso, Cortado, Standard Hot Chocolate, Mocha, Espresso, Macchiato)
• Cold (Iced latte, Iced Americano, Iced Cappuccino, Iced Pistachio Latte and Iced Cherry Latte)
• All plant-based dairy alternatives.
• Syrups can also be added to your drink.

The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Matcha range

Where’s my nearest Caffè Nero store?

Your free hot or cold drink code is available to use at any Caffè Nero store in the United Kingdom.
Find your nearest Caffè Nero store at https://Caffènero.com/uk/stores/

My Caffè Nero code isn’t working, can you help?

We’re sorry to hear you had trouble using your free drink code. There are a few things that could explain why your code didn’t work.
Codes are valid:

• From Monday-Sunday (but only for the week you claimed your code)
• On any Barista prepared sized hot or cold drinks (excluding any food items, Luxury, Seasonal and Speciality drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks such as the Match range).
• In Caffè Nero stores in the UK.

Just a quick note — the Matcha range isn’t included in this offer.

Can I change my reward?

We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry every Monday you can claim your free drink again!

What do I get with the VUE offer?

We’re helping you share the experience of the big screen with a friend, for less. Enjoy 2 general admission tickets for £8 with no booking fee. Plus, to make it even more tasty you can save 15% on food and drink when you spend over £15 (excluding alcohol, advertised Combo packages and non-Consumables, toys, promotional retail packaging, 3D glasses etc).

The reward entitles you to two general admission 2D tickets for £8, this is for Super Saver seats only. Upgrades are available on booking; you will need to pay the additional cost. The offer can be redeemed for a screening at Vue, 7 Days a week, in all venues and no booking fee!

The reward also entitles you to a 15% on food and drink voucher. Redeemable against purchases over £15.

Once claimed, how do I redeem?

Once you’ve claimed the Vue offer through your Octopus account, you’ll be given a promo code, which entitles you to redeem 2 adult cinema tickets for £8.

We’ll give you all the details you need once you claim but here’s some key information for now:

1. Once you’ve activated the offer, you’ll be provided with a promo code and then directed to the dedicated Vue booking page to purchase your Vue tickets. You’ll have 1 month from when you claim to redeem your promo code.
2. Once you’ve purchased your tickets, you can then make your booking at myvue.com, on the Vue app, or directly at the box office. The 15% off food and drink can only be redeemed at your chosen Vue location (not online) and on purchases over £15.
3. You’ll also receive a confirmation email, containing QR codes for each of your cinema tickets and food and drink offer. You’ll have 7 days to redeem your Vue tickets. The food and drink voucher will be valid for 30 days.
4. Whereby the venue or screen only offers Lux seating, your super saver tickets will be redeemable against Super saver Lux seating

Where’s my nearest Vue cinema?

You can redeem this offer at any Vue cinema across the UK. Find your nearest cinema here(Link opens in a new tab).

How often can I claim the Vue offer?

You can claim the offer every week if you’d like!

A maximum of one code can be claimed per Octoplus customer, per week, until 31st August 2025. Once you have claimed your promo code you will have one month to redeem with Vue.

When you have your tickets, these are valid for 7 days. Your 15% off food and drink (£15 minimum spend will be valid for 30 days)

Available at all venues, 7 days a week. No booking fee!

How long do I have to use the Vue offer?

Once you’ve claimed your promo code through Octoplus rewards, you will have one month to redeem this with Vue. Once redeemed your Vue tickets are valid for 7 days from the date of purchase.

The 15% off food and drink (£15 minimum spend) voucher is valid for 30 days from purchase. The exact expiry date will be shown at the time of claiming, on your Octopus account.

Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.

How do I redeem my tickets?

Your cinema tickets can be booked online in advance at myvue.com or in person at the box office.

The 15% off food and drink (minimum spend £15) can only be redeemed at the box office and not over the phone or online, show your voucher to the Vue staff member who will apply the discount to your purchase.

Which days can I redeem my tickets on?

The offer can be redeemed for a screening 7 days a week with no booking fee. The screenings you book and/or attend must be before your voucher code expires.

Can I upgrade my seat or film format?

Vue tickets can be used to book upgrades to VIP, Lux, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost, and we recommend checking pricing directly with the cinema before purchase of Vue E-Codes.

Tickets can be upgraded to a 3D screening and 3D glasses must be purchased separately at an additional charge online or in the venue.

Can I redeem multiple codes in one transaction?

Unfortunately, your Vue promo codes may not be combined with any other ticket offer e.g. Meerkat Movies. Screening information is available from the Vue website(Link opens in a new tab).

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your Vue offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.

A code can be redeemed:

• Against 2 x adult admission tickets, Super Saver seats, 2D film
• At all UK VUE cinemas
• For a screening 7 days a week
• Online or at an in-cinema kiosk (not retail counter or box office)

How many 25% off main meals can I get?

You could be dining out Monday to Thursday every week with 25% off main meals for up to 8 people. You can claim one 25% off main meals reward per week.

How often can I claim the 25% off main meals offer?

You can claim the offer once a week, every week!

A maximum of one code per week can be claimed per Octoplus customer. You will have 14 days from the day you claimed your code to redeem at your chosen location Monday to Thursday.

What can I use my 25% off main meals code on?

You can use your 25% off main meals code Mondays to Thursdays only, excluding Bank Holidays and Celebration days such as Christmas Eve and New Year’s Eve. The code is valid for up to 8 people dining at one table, paying in the same transaction.
The offer is not valid on drinks, breakfast dishes, children’s meals, meal deals, set menus, brunch, tasters or sharing boards.

Once claimed, how do I redeem?

To redeem your 25% off main meals, present the QR code when paying your bill. Don’t forget you can use this code at Toby Carvery, Harvester, Stonehouse Pizza & Carvery, Ember Inns or Sizzling Pubs.

Where’s my nearest restaurant?

You can get 25% off main meals at any of the Harvester, Toby Carvery, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs. Participating locations can be found here www.harvester.co.uk www.tobycarvery.co.uk www.stonehouserestaurants.co.uk www.emberinns.co.uk www.sizzlingpubs.co.uk.

Do I need to pre-book?

No, you don’t need to pre-book, but we do advise you to contact your chosen restaurant to check service times and availability.

Can I redeem multiple codes in one transaction?

No. Your 25% off main meals can’t be used in conjunction with any other offer or discount. If you have more than one code, these will need to be used over separate bookings.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.

I forgot to use my code, what can I do?

Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim your 25% off main meals every week.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your 25% off main meals code!
Here’s a reminder of some important redemption information which could explain why your code didn’t work.
Codes are valid:
• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Thursday.
• Your code can be used at Harvester, Toby Carvey, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction. If you have more than one code, these will need to be used over separate bookings.

How many movies can I get?

You can claim one movie on us every month with Rakuten TV, enjoy a blockbuster movie with the family. You can claim one movie per month until 25th January 2026 - that’s 4 movies up for grabs!

How often can I claim the Rakuten TV offer?

You can claim the offer once per month! So make sure you get one before they're gone. We’ll release new codes every Friday, so if you miss out, don’t worry you’ll have another chance the following week.
A maximum of one code per month can be claimed per Octoplus customer until 25th January 2026. You need to use your code online at www.rakuten.tv/uk/campaigns/octopusenergy(Link opens in a new tab) you’ll have one month to use your code from the date you claimed it.

What can I get with my Rakuten TV code?

Enjoy a blockbuster movie with the family throughout February, up to the value of £6 excluding early and premium releases.

Where can I watch my movie?

Your Rakuten TV code is available to use here(Link opens in a new tab). Want to watch at a later date or on a different device? Once claimed, simply log in to your Rakuten TV account, you’ll find your movie in the ‘My Library’ section until it expires.

How long do I have to watch my movie?

Once you have redeemed your code on Rakuten TV your movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your movie with Rakuten TV code! There are a few things that could explain why your code didn’t work.

Codes are valid:

• For one month from the date you claimed it. This date will be confirmed within Octoplus Rewards.
• The movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
• Your code is valid on one movie rental from Rakuten TV, up to the value of £6 excluding 4K movies, early and premium releases.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.

Once claimed, how do I redeem?

Click ‘Use Now’ and choose your movie. Click ‘redeem voucher’ and insert your code. Create an account if you do not have one. Your movie will then appear in the ‘My Library’ section for you to enjoy on any device you login to.

I forgot to use my code, what can I do?

Unfortunately, if you didn’t use your code before the expiry date, the code can’t be reinstated or made visible again on your Octoplus account.

Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!

Why do you need me to create an account, what happens with my data?

If you don’t have an existing account with Rakuten.tv, you will be required to register at Rakuten TV. This is to ensure if you want to watch later or switch devices you can locate the movie in the ‘My Library’ section. Information around how your data is used can be found here(Link opens in a new tab).

What do I get with the AO offer?

With our bundle of offers, you can save on a wide range of products from AO, you can save:

• £10 off laptops over £399
• £10 off TVs over £299
• £15 off cooking appliances over £299
• £15 off laundry appliances over £299
  These offers are here until 31st October (you’ll have until 9th November to redeem with AO), subject to availability.
  Needing more than one appliance within the same category? The discount will apply to each qualifying product in your basket.
  Buying products across different categories, these will just need to be over separate transactions.

Can I use these offers together?

Unfortunately not, each offer has its own set of unique codes. But the good news is, you can claim all four offers and use them over separate transactions. Plus, if you have more than one qualifying product in the same category – the discount will apply to those too.

How often can I claim the AO offer?

You can claim the offer once until 31st October. Once claimed, you’ll have until 9th November to redeem with AO.
Your code entitles you to one discount per basket. This discount will be applied to each qualifying product within the same category.
You can claim all four offers, but when buying products from different categories, you’ll need to do this across separate transactions – buy a TV and a laptop, you’ll need two separate codes (one for each offer).

Once claimed, how do I redeem?

Once you’ve claimed the AO offer through your Octopus account, you’ll be given a unique code.
Each offer has its own unique codes, so make sure you claim the correct code for the offer you want to redeem. You can claim all four offers, but the codes for these will need to be used over separate transactions – make sure you enter the correct code for the offer you are redeeming.
Needing more than one appliance within the same category? The discount will apply to each qualifying product in your basket.
We’ll share all the information you need to redeem once you’ve claimed the offer.

How long do I have to use the AO offer?

Once you’ve claimed the AO offer, you’ll have until 9th November to redeem your unique code with AO.
Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
Remember when redeeming your reward(s) you use the correct code for the offer you claimed.

Can I redeem multiple codes in one transaction?

No, the voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to each qualifying product within the category you have chosen.
You can claim all four offers, the codes for these will need to be used over separate transactions

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your AO offer code. We’d just like to remind you of some important redemption information:

• The offer applies to, £10 off laptops over £399, £10 off TVs over £299, £15 off cooking appliances over £299 and £15 off laundry appliances over £299
• You can claim all four offers, but it’s important that, when redeeming with AO, you use the correct code for the offer you have claimed.
• If you have products from different categories in your basket, only the code relevant to the category will work. To claim all three offers, they need to be made over separate transactions.
• Your code is valid to redeem with AO until 9th November.
  If you still need to get in touch, follow the link below and we’ll look into this for you.

What do I get with the Dartmoor Zoo offer?

We’re making zoo days even better! With this offer, if you buy one adult ticket, you’ll get a child ticket free and what’s more, you can upgrade these for free to an annual pass for a whole year of free visits.
Enjoy a fun packed, animal filled day at Dartmoor Zoo. They’ve got the A – Z of animals, from Amur Tiger right through to Zebras, you’re bound to find some of your favourites.

How many tickets can I get?

• Buy one full-price adult ticket and get a free child pass completely free. Subject to availability until 31st October.
• Adults aged 16 and up
• Children 3 to 15 (3 and under go free)
• You can only use this offer once
  Extra tickets? No problem – those will be charged at the standard price

  How do I use my offer?

  Here’s how to make it happen:
  You can make your booking via the booking link that will we’ll give you when you claim the offer
  Pick your date and enter your unique code at checkout
  To claim your free annual pass, you’ll need to do this at time of booking or on the day of your visit.

  Why do I need to make an account

  If you upgrade your ticket to the annual pass, you’ll need to create an account so you can book your future visits.

  Where is Dartmoor Zoo?

  You’ll find Dartmoor Zoo at Sparkwell, Plymouth, PL7 5DG UK.

  My code isn’t working – help!

  We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:

• Your booking was made via the exclusive, Octopus Energy booking link and not the main Dartmoor Zoo website.
• The code gets you a free child when a full priced adult ticket is purchased
• You need to claim the offer by 31st October
• Once claimed, you’ve got until 31st December to book your visit

What do I get with the Skate Manchester 2 for 1 offer?

Enjoy 2 for 1 ticket at Skate Manchester, available on Adult, Child, Concession, VIP Adult, and VIP Child.
You can’t use your unique code on these ticket types, Family tickets, Parent & Mini Skater sessions, Skate Aids, Special discount sessions.

How many tickets can I get?

This offer is available until 31st December 2025, subject to availability. As an Octoplus customer you can claim one unique code for the duration of the offer, your unique code can then be used to claim your 2 for 1 tickets.

• You can only use this offer once
• When your code is entered on checkout with Skate Manchester, the 2 for 1 offer will show as 50% off two qualifying tickets. If you purchase more than two tickets, the 50% applies to the highest value ticket.

What does the discount apply to?

The 2 for 1 is applied as 50% off two qualifying tickets per booking. If you buy more than two tickets, the discount is applied to the two highest value eligible tickets only.

How do I use my offer?

Here’s how to make it happen:

1. Use the exclusive Octopus Energy booking link, which will be given to you once you’ve claimed the offer. Please remember, bookings cannot be made via the main Skate Manchester website.
2. Pick your date and enter your unique code at checkout under ‘Got a promotion, gift voucher or discount code’. When your code is entered the 2 for 1 offer will show as 50% off two qualifying tickets. If you purchase more than two tickets, the 50% applies to the two highest value tickets.
3. You can claim this offer until 31st December or until all unique codes are claimed, whichever comes sooner. Once claimed you’ll have until 4th January to make your booking.
4. All bookings are subject to availability and offered on a first-come, first-served basis. Popular dates may sell out.
   Please remember bookings can’t be made at the box office rink and can only be used for online, advanced bookings.

My code isn’t working – help!

We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:

• Your booking was made via the exclusive, booking link.
• The code gets you a 2 for 1 ticket at Skate Manchester available on Adult, Child, Concession, VIP Adult, and VIP Child.
• You need to claim the offer by 31st December 2025
• Once claimed, you’ve got until 4th January 2026 to book your visit
• All visits must be pre-booked

What do I get with the Queen’s House Ice Rink 2 for 1 offer?

Enjoy 2 for 1 ticket at Queen’s House Ice Rink, available on Adult, Child, Concession, VIP Adult, and VIP Child.
You can’t use your unique code on these ticket types, Family tickets, Parent & Mini Skater sessions, Skate Aids, Special discount sessions.

How many tickets can I get?

This offer is available until 31st December 2025, subject to availability. As an Octoplus customer you can claim one unique code for the duration of the offer, your unique code can then be used to claim your 2 for 1 tickets.

• You can only use this offer once
• When your code is entered on checkout with Queen’s House Ice Rink, the 2 for 1 offer will show as 50% off two qualifying tickets. If you purchase more than two tickets, the 50% applies to the highest value ticket.

What does the discount apply to?

The 2 for 1 is applied as 50% off two qualifying tickets per booking. If you buy more than two tickets, the discount is applied to the two highest value eligible tickets only.

How do I use my offer?

Here’s how to make it happen:

1. Use the exclusive Octopus Energy booking link, which will be given to you once you’ve claimed the offer. Please remember, bookings cannot be made via the main Queen’s House Ice Rink website.
2. Pick your date and enter your unique code at checkout under ‘Got a promotion, gift voucher or discount code’. When your code is entered the 2 for 1 offer will show as 50% off two qualifying tickets. If you purchase more than two tickets, the 50% applies to the two highest value tickets.
3. You can claim this offer until 31st December or until all unique codes are claimed, whichever comes sooner. Once claimed you’ll have until 4th January to make your booking.
4. All bookings are subject to availability and offered on a first-come, first-served basis. Popular dates may sell out.
   Please remember bookings can’t be made at the box office rink and can only be used for online, advanced bookings.

My code isn’t working – help!

We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:

• Your booking was made via the exclusive, booking link.
• The code gets you a 2 for 1 ticket at Queen’s House Ice Rink available on Adult, Child, Concession, VIP Adult, and VIP Child.
• You need to claim the offer by 31st December 2025
• Once claimed, you’ve got until 4th January 2026 to book your visit
• All visits must be pre-booked

What do I get with the National Trust offer?

Enjoy a family day pass for just £8 – that’s a saving of over £42. The family day pass covers standard admission for up to 2 adults and up to 3 children at over 200 National Trust places in England and Wales, under the National Trust care. Excludes non-standard admission, group entry, transport, and any paid events.

Adults visiting without any accompanying children are welcome to use the pass too.

Your pass doesn’t include parking, non-standard admission, paid transport and paid events, unless these are free within standard admission. Passes cannot be used for group admission.

What age do children need to be?

Children aged 5 to 17 inclusive are covered with the family pass. Under-fives visit free and can be additional to the number of visitors specified. Adults visiting without any accompanying children are welcome to use the pass too.

How often can I claim the National Trust offer?

You can claim this offer once until 21st November, once claimed you’ll have until 12th December to plan your family day out. There will be more chances throughout the year to grab another family pass.

Once claimed, how do I redeem?

Once you’ve claimed this offer, you’ll need to purchase your £8 family day pass. You can do this via a dedicated booking page that you’ll be given once you’ve claimed. You’ll also be given a unique code that you’ll need when purchasing your pass.

When purchasing the pass, you’ll be asked to select a date, don’t worry, you don’t need to go on that specific date, you can use your pass any day up to and including 12th December, subject to capacity, terms and any pre-booking requirements.

Your unique code needs to be added in the code box under ‘Additional information’, this is on the final checkout page. Your code can’t be entered in the Discount Code box on the basket summary page.

When getting to your chosen place, you’ll need to present your unique code found in your Octoplus account, along with your £8 day pass confirmation email, which will contain your unique barcode.

Don’t worry, we’ll remind you of all the details again when you claim the offer.

What happens if I don’t receive my confirmation email?

You need your confirmation email to gain entry to your chosen place, if you don’t receive this, please contact the National Trust Box Office: 0344 249 1895.

Do I need to use my pass on a certain date?

No, whilst you are asked to select a date during the purchasing process, you can use your pass any day up to and including 12th December. Remember to take your day pass confirmation email and present your unique code in your Octoplus rewards.

Some venues may require pre booking, so it’s worth checking this on the National Trust website, when planning your visit.

Where do I add my unique code?

This needs to be added in the code box under ‘Additional information’, this is on the final checkout page. Your code can’t be entered in the Discount Code box on the basket summary page.

Which National Trust places can I visit?

There are over hundreds of places you can visit across England and Wales, each with its own charm, beauty and distinctive history. Visit National Trust(Link opens in a new tab) to see all the places you can visit.

Your visit time is subject to specific property standard opening times, and excludes Bank Holidays and Bank Holiday weekends. Places managed by English Heritage (including Stonehenge and Housesteads Fort), National Trust for Scotland and other organisations are also exempt from admission promotions.

Can I redeem multiple codes in one transaction?

No, just one family admission pass may be redeemed per household.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your National Trust offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.

A code:

• Grants standard admission, for up to 2 adults and 3 children
• Your code has been entered in the code box under ‘Additional information’, this is on the final checkout page and not in the Discount Code box on the basket summary page.
• Can’t be redeemed on group or paid events
• Can be redeemed Monday-Sunday subject to property opening times (excludes Bank Holidays or Bank Holiday weekends)

What do I get with the Marwell Zoo offer?

Enjoy a visit to Marwell Zoo and discover 140 acres of wildlife wonder in the Hampshire countryside with a free child ticket with every full-price adult ticket!

Every visit helps protect endangered animals around the world — so your family fun makes a difference!

How many tickets can I get?

Buy one full-price adult ticket and get a free child pass completely free. Subject to availability until 31st October.

• Adults aged 17 and up
• Children 3 to 16 (3 and under go free)
• You can only use this offer once
• Extra tickets? No problem – those will be charged at the standard price

How do I use my offer?

Here’s how to make it happen:

• You will need to pre book your visit; you can only book via the dedicated Octopus link by clicking the “Use Now”.
• Pick your preferred date you would like to visit Marwell Zoo
• Tickets are limited each day. If your preferred date isn’t available, please try selecting a different day.
• When you claim this offer, you’ll be presented with a QR code. This will need to be presented on arrival alongside a valid ID matching the account holder’s name. Failure to do so will void your discount and full priced tickets will need to be purchased to enter.

Can I upgrade my ticket?

Yes, you can upgrade to an annual pass and come back again and again for a whole year.

To upgrade to an Annual Pass, show your admissions receipt or booking reference to a team member. You can also upgrade within 14 days by contacting [email protected] or calling 01962 777960 with your booking reference. The admission (excluding donation) will be deducted from the membership price.

Where is Marwell Zoo?

You’ll find Marwell Zoo at Thompson's Ln, Colden Common, Winchester SO21 1JH

My code isn’t working – help!

We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:

• Your booking was made via the exclusive, Octopus Energy booking link and not the main Marwell Zoo website.
• The code gets you a free child when a full priced adult ticket is purchased
• You need to claim the offer by 31st October
• Once claimed, you’ve got until 27th November 2025 to book your visit, so don’t miss out!