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MLP are here to help on all brand reward and redemption questions. For help with your Octopus Energy account or saving sessions, you can reach Octopus Energy at [email protected].

How many free regular hot drinks can I get?

We’ll release the free hot drink codes every day, ready for our Octoplus customers to claim. There are limited codes available and claiming your freebie will be on a first come, first served basis.

We’re a tea drinking, coffee loving nation, so claim your free hot drink sooner rather than later, whilst they’re available. Once they’re gone, they’re gone (until next week).

Why are codes now released every day?

We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.

This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!

How often can I claim the Greggs offer?

You can claim the offer every week if you’d like!

A maximum of one code can be claimed per Octoplus customer, per week. You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on your Octoplus account.

Once claimed, how do I redeem?

Once claimed, you can use your free hot drink code at any Greggs store in the UK, except Greggs stores located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink.

Find your local Greggs store(Link opens in a new tab)

How long do I have to use the Greggs offer?

You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.

What size drink do I get?

The one free hot drink reward is based on a regular hot drink size only.

Codes are not compatible with large hot drinks and you can’t redeem your code against a large hot drink and pay the difference.

Which hot drinks are included?

There’s a hot drink for everyone! You can choose a regular hot drink from either:

• Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
• Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
• Something sweeter – Hot Chocolate

Alternative milks are also included where available.

You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.

You can add syrups to your speciality Latte but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.

Where’s my nearest Greggs store?

Our free hot drink code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.

Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)

Can I redeem multiple codes in one transaction?

No. You can only use one free hot drink code per transaction.

Can I change my reward?

We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry, you can claim another free drink each week!

I forgot to use my code, what can I do?

Unfortunately, if you don't use your code within the set validity, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another free drink every week from Monday morning.

The code I claimed isn’t in my Rewards History anymore

Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.

But, as you can claim the Greggs offer every week, your Rewards History could start to get quite full so we will remove used ones.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.

Codes are valid:

• From Monday-Sunday (but only for the week in which you claimed your code)
• On regular sized hot drinks (excludes large drinks, cold drinks and food items)
• In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)

How many free drinks can I get?

You could be sipping one free drink every week!

We’ll release the free drink codes every day, ready for our Octoplus customers to claim.
You can choose between a free Barista prepared hot or cold drink of any size at Caffè Nero.
There are limited codes available and claiming your freebie will be on a first come, first served basis.
Please note that you can only choose one free drink from Caffè Nero or Greggs, make sure you make the right choice for you!
We’re a tea-drinking, coffee-loving nation, so claim your free drink sooner rather than later - they’re gone, they’re gone!

Why are codes now released every day?

We’ve updated how we release our free coffee codes to make it fairer for everyone! Instead of all codes being claimed in the first couple of days, we now release them daily - giving you more chances each week to grab a free drink on us.

This way, even those who check in later in the week have a chance to enjoy the offer. We hope this makes it easier for more people to benefit!

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on your Octoplus account.

What size drink do I get?

Your free Barista prepared hot or cold drink at Caffè Nero can be of any size! The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks.

Which drinks are included in the Caffè Nero offer?

There’s a hot or cold drink for everyone!
Choose from a variety of specialty made barista drinks, from a classic Cappuccino through to an Iced Latte.

• Hot (Latte, Cappuccino, Americano, Flat White, Espresso, Cortado, Standard Hot Chocolate, Mocha, Espresso, Macchiato)
• Cold (Iced latte, Iced Americano, Iced Cappuccino, Iced Pistachio Latte and Iced Cherry Latte)
• All plant-based dairy alternatives.
• Syrups can also be added to your drink.

The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks.

Where’s my nearest Caffè Nero store?

Your free hot or cold drink code is available to use at any Caffè Nero store in the United Kingdom.
Find your nearest Caffè Nero store at https://Caffènero.com/uk/stores/

My Caffè Nero code isn’t working, can you help?

We’re sorry to hear you had trouble using your free drink code. There are a few things that could explain why your code didn’t work.
Codes are valid:

• From Monday-Sunday (but only for the week you claimed your code)
• On any Barista prepared sized hot or cold drinks (excluding any food items, Luxury, Seasonal and Speciality drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks).
• In Caffè Nero stores in the UK.
  If you still need to get in touch, follow the link below and we’ll look into this for you.

Can I change my reward?

We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry every Monday you can claim your free drink again!

How many 25% off main meals can I get?

You could be dining out Monday to Thursday every week with 25% off main meals for up to 8 people. You can claim one 25% off main meals reward per week.

How often can I claim the 25% off main meals offer?

You can claim the offer once a week, every week!

A maximum of one code per week can be claimed per Octoplus customer. You will have 14 days from the day you claimed your code to redeem at your chosen location Monday to Thursday.

What can I use my 25% off main meals code on?

You can use your 25% off main meals code Mondays to Thursdays only, excluding Bank Holidays and Celebration days such as Christmas Eve and New Year’s Eve. The code is valid for up to 8 people dining at one table, paying in the same transaction.
The offer is not valid on drinks, breakfast dishes, children’s meals, meal deals, set menus, brunch, tasters or sharing boards.

Once claimed, how do I redeem?

To redeem your 25% off main meals, present the QR code when paying your bill. Don’t forget you can use this code at Toby Carvery, Harvester, Stonehouse Pizza & Carvery, Ember Inns or Sizzling Pubs.

Where’s my nearest restaurant?

You can get 25% off main meals at any of the Harvester, Toby Carvery, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs. Participating locations can be found here www.harvester.co.uk www.tobycarvery.co.uk www.stonehouserestaurants.co.uk www.emberinns.co.uk www.sizzlingpubs.co.uk.

Do I need to pre-book?

No, you don’t need to pre-book, but we do advise you to contact your chosen restaurant to check service times and availability.

Can I redeem multiple codes in one transaction?

No. Your 25% off main meals can’t be used in conjunction with any other offer or discount. If you have more than one code, these will need to be used over separate bookings.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.

I forgot to use my code, what can I do?

Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim your 25% off main meals every week.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your 25% off main meals code!
Here’s a reminder of some important redemption information which could explain why your code didn’t work.
Codes are valid:
• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Thursday.
• Your code can be used at Harvester, Toby Carvey, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction. If you have more than one code, these will need to be used over separate bookings.
If you still need to get in touch, follow the link below and we’ll look into this for you.

What do I get with this offer?

You can enjoy the adult ‘all you can eat breakfast’ for £4.99 at Toby Carvery or Stonehouse Pizza & Carvery. The offer excludes drinks, kids’ meals, set menus and the daytime carvery, Click & Collect and takeaway. Remember the £4.99 breakfast is for up to 6 people, if you are on the same table and paying in the same transaction.

When can I redeem the £4.99 breakfast?

You can enjoy this offer Monday to Saturday. The restaurants below are Friday and Saturday only:

Toby Carvery

• Toby Carvery Bishopstoke
• Toby Carvery Badgers Mount

Stonehouse Pizza & Carvery

• Red Lion, Barnet
• Goat, Shepperton
• Greenhills, Liverpool
• Blue Peter, Derby
• Tollgate, Coventry
• Crosspool Tavern, Sheffield
• Buckie Farm, Aberdeen
• Shepherds, Nottingham

How many times can I claim the £4.99 breakfast?

You can claim this offer once a week until 24th May, you’ll have 14 days from the date you claim to enjoy a tasty breakfast for £4.99. What’s better is up to 6 people can enjoy this offer, if you are on the same table and paying in the same transaction.

Once claimed, how do I redeem?

To redeem your £4.99 breakfast, present the QR code when paying your bill. At your chosen restaurant.

Where’s my nearest restaurant?

To find your nearest restaurant, visit Toby Carvery(Link opens in a new tab) or Stonehouse Pizza & Carvery(Link opens in a new tab).

Do I need to pre-book?

No, you don’t need to pre-book but we do advise you to contact your chosen restaurant to check service times and availability.

Can I redeem multiple codes in one transaction?

No. Unfortunately the £4.99 breakfast offer can’t be used in conjunction with any other offer or discount.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.

I forgot to use my code, what can I do?

Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim another £4.99 breakfast every week until 24th May 2025.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your code!

Here’s a reminder of some important redemption information which could explain why your code didn’t work.

Codes are valid:

• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Saturday*.
• Your code can be used at Toby Carvey or Stonehouse Pizza & Carvery.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction.

What do I get with the 20% off Octopus Heatable Huggy offer?

Pop Constantine the Octopus in the microwave for the warmest of cuddles! These huggies are weighted, warming, gently scented for ultimate cuddles.

The discount only works on the Heatable Huggies (£15) and is available to Octoplus customers who have redeemed a 20% off code in the Octoplus app or online until 28th March 2025.

How often can I claim the 20% off a Octopus Heatable Huggy?

You can claim the offer once, until 28th March 2025. The 20% off code is valid on one (1) Octopus Heatable Huggy at checkout.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.

Once claimed, how do I redeem?

Once you’ve claimed the offer through your Octopus account, you’ll be given a unique code, which entitles you to redeem 20% off one Octopus Heatable Huggy. Your code can only be redeemable at shoptopus.energy. We’ll give you all the details you need once you claim.

How long do I have to use the 20% off Octopus Heatable Huggy?

Once you’ve claimed the offer, you’ll have until 31st March 2025 23:59 to redeem your offer.

Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.

Can I redeem multiple codes in one transaction?

The voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to the Octopus Heatable Huggy.

The code I claimed isn’t in my Rewards History anymore

Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.

If you don’t redeem your code before 31st March 2025 23:59 it will show as ‘expired’ in your Rewards History.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your Shoptopus offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.

A code can be redeemed:

• Against a Octopus Heatable Huggies (£15)
• Purchase must be made on shoptopus.energy
• Claim your code via Octoplus before 28th March 2025
• Redeem by the 31st of March 2025 23.59.
• Online

Please ensure you copy and paste the correct code from the Octoplus app into the Discount Code box.

What happens if I need to return an item or the item is faulty?

We have a 30 day return policy however you are required to print the return label yourself. Please read our return policy so you're up to speed on what you'll need to do if you wish to return your item.

You can find our return Policy here(Link opens in a new tab).

Why should I choose Cuckoo broadband?

There’s no one good reason to join Cuckoo there are four:

• They only offer full fibre broadband which can easily handle all the streaming, gaming and WFHing you can throw at it and it is amazingly reliable too.
• Their friendly UK based customer service was voted #1 in MoneySavingExpert’s poll. Twice.
• Switching is oh-so simple with no installation fee.
• While you’re with them, you’ll have use of a super smart Eero pro 6E router worth £249.99.

What is Cuckoo broadband?

The broadband industry doesn't have the best of reputations, thanks to its history of terrible service, complex deals and sky-rocketing prices.

And, well, that's just not good enough.

So they're doing it differently, by making it simpler, fairer and faster. And because their customer service is head and shoulders above the rest, it makes their customers feel good too.

That’s why they call it fast, fair, feel-good broadband.

How do I know if I am eligible for Cuckoo broadband?

Cuckoo is currently available to around 17 million homes in the UK, and you can check availability in your area by inputting your details in the postcode checker on the Cuckoo website after clicking through on the link in your Octoplus reward.

What do I get with the Cuckoo offer?

Depending on the package you choose, you will receive a gift card up to the value of £200. A choice of Amazon.co.uk Gift Card*, M&S, Sainsbury’s, Ikea or Hotels.com.
The gift card rewards are only applicable to new Cuckoo customers signing up to a 24-month contract.

How often can I claim this offer?

You can claim the offer only once. The current offer runs until 30th April 2025. You’ll then have until 10th May to join Cuckoo.

How long do I have to use the offer?

You’ll have until 10th May 2025 to join Cuckoo. Once you’ve been awarded your gift card offer, you’ll have 90 days to activate it.

Once claimed, how do I redeem?

Once you’ve claimed the offer through your Octoplus account, you’ll be given a unique web link, which will take you directly to the Cuckoo sign up page. The sign up process is easy and you’ll be given all the information you need. Remember to sign up to Cuckoo before 10th May 2025.

Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.

I can’t see the offer in my Rewards History anymore

Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.

If you don’t redeem your code before 10th May 2025, it will show as ‘expired’ in your Rewards History.

My web link isn’t working, can you help?

We’re sorry to hear you had trouble using your Cuckoo reward. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:

• You need to follow the unique web link supplied when you made your claim
• You need to sign up before 10th May 2025

If you have the unique link and the deal hasn’t expired, but you’re still having trouble placing your Cuckoo order, they’d be happy to help. Just give them a call on 0330 912 9955. Their opening hours are Monday to Friday, 9am to 6pm and Saturdays between 9am and 6pm.

When will I receive my reward card?

Reward cards will be issued to active broadband accounts 60 days after activation, so long as the account is not in arrears.

Eligible customers will be sent instructions via email from Giftcloud on how to choose and activate their reward card.

What happens if I don’t receive my reward card?

If you have any questions or have not received your voucher and 60 days have passed since your installation, please contact Cuckoo and we will be happy to investigate and resolve the issue for you.
You can contact them by phone or email.

Phone
0330 912 9955
Lines are open:

• 8am to 8pm, Monday to Friday (Excluding Bank Holidays, when we are available 9am to 5.30pm)
• 9am to 5.30pm, Saturday and Sunday

Email
Please include your full name, address including postcode and date of birth, this will allow us to access your account and provide a response to your query.
[email protected]

I’m already a Cuckoo customer, can I redeem the offer for a reward card?

The offer is only available to new customers who are signing up via Octoplus Rewards.

Should I contact Octopus or Cuckoo?

If the query relates to the app or your Octoplus account not working, head to the Octoplus tab on the Octopus website or app, click on a Reward that you have claimed and scroll down to find the Customer help centre.

If you have a query regarding your Octopus Energy account, you can reach Octopus Energy at [email protected]
Anything related to your broadband order, service availability or reward card should be directed to Cuckoo.

You can contact them by phone or email.

Phone
0330 912 9955
Lines are open:

• 8am to 8pm, Monday to Friday (Excluding Bank Holidays, when we are available 9am to 5.30pm)
• 9am to 5.30pm, Saturday and Sunday

Email
Please include your full name, address including postcode and date of birth, this will allow us to access your account and provide a response to your query.
[email protected]

*Restrictions apply, see Amazon.co.uk/gc-legal(Link opens in a new tab)

How many movies can I get?

You can claim one movie on us every month with Rakuten TV, enjoy a blockbuster movie with the family. You can claim one movie per month until 29th June - that’s 4 movies up for grabs!

How often can I claim the Rakuten TV offer?

You can claim the offer once per month! So make sure you get one before they're gone. We’ll release new codes every Friday, so if you miss out, don’t worry you’ll have another chance the following week.
A maximum of one code per month can be claimed per Octoplus customer until 29th June 2025. You need to use your code online at www.rakuten.tv/uk/campaigns/octopusenergy(Link opens in a new tab) you’ll have one month to use your code from the date you claimed it.

What can I get with my Rakuten TV code?

Enjoy a blockbuster movie with the family throughout February, up to the value of £6 excluding early and premium releases.

Where can I watch my movie?

Your Rakuten TV code is available to use here(Link opens in a new tab). Want to watch at a later date or on a different device? Once claimed, simply log in to your Rakuten TV account, you’ll find your movie in the ‘My Library’ section until it expires.

How long do I have to watch my movie?

Once you have redeemed your code on Rakuten TV your movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your movie with Rakuten TV code! There are a few things that could explain why your code didn’t work.

Codes are valid:

• For one month from the date you claimed it. This date will be confirmed within Octoplus Rewards.
• The movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
• Your code is valid on one movie rental from Rakuten TV, up to the value of £6 excluding 4K movies, early and premium releases.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.

Once claimed, how do I redeem?

Click ‘Use Now’ and choose your movie. Click ‘redeem voucher’ and insert your code. Create an account if you do not have one. Your movie will then appear in the ‘My Library’ section for you to enjoy on any device you login to.

I forgot to use my code, what can I do?

Unfortunately, if you didn’t use your code before the expiry date, the code can’t be reinstated or made visible again on your Octoplus account.

Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!

Why do you need me to create an account, what happens with my data?

If you don’t have an existing account with Rakuten.tv, you will be required to register at Rakuten TV. This is to ensure if you want to watch later or switch devices you can locate the movie in the ‘My Library’ section. Information around how your data is used can be found here(Link opens in a new tab).

How often can I claim the ODEON offer?

You can claim the offer once between 14th February 2025 and 21st February 2025, get one before they’re gone!
Enjoy some family time whilst watching great family movies, from Dog Man, Sonic 3 to Moana 2 and more. It’s not here for long so grab your ticket before they run out.

Once claimed, where do I find my reward?

Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.

Once claimed, how do I redeem?

Once you’ve claimed the ODEON offer through your Octopus account, you’ll be given a unique code, which entitles you to redeem your free child ticket.
We’ll give you all the details you need once you claim but here’s some key information for now:
Online Redemption - The offer code can be redeemed online at odeon.co.uk, or on the myODEON app. Select your chosen ODEON cinema, film, date/time and add your code into the section that states ‘Have a Special Code?’. Once the code has been entered your tickets will be reduced to the correct amount at checkout. Any seat or film format upgrades will be an additional cost. Online booking is subject to a £1 booking fee, per ticket. There is no booking fee to use the code in the cinema at the kiosk.
In App Redemption – Once you have registered to the App and selected your film, location and seats you will need to add your code into the Barcode Voucher section. This will reduce your tickets to the correct amount at checkout.
In Cinema Redemption – Avoid the £1 online booking fee per ticket, by redeeming your ODEON code at the ticket kiosk – just enter your code at the checkout when prompted. You can’t redeem your code at the box office or retail counter.

How long do I have to use the ODEON offer?

Once you’ve claimed the ODEON offer, you’ll have until 31st January 2026 to redeem your unique code. The exact expiry date will be shown at the time of claiming, on your Octopus account.
Your claimed offer will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.

Can I upgrade my seat or film format?

Yes, you’ll still be able to upgrade your seat type and/or film format but you’ll need to cover the cost of any upgrades, as these aren’t included within the offer.
Upgrade prices may vary but further information will be presented when booking.

Can I redeem multiple codes in one transaction?

The voucher code cannot be used in conjunction with any other offer or discount.

Where’s my nearest ODEON cinema?

You can redeem this offer at ODEON cinemas across the UK, excluding ODEON Luxe cinemas. Find your nearest cinema here(Link opens in a new tab). This is the full list of cinemas, where you can easily see which are included and excluded.

My code isn’t working, can you help?

We’re sorry to hear you had trouble using your ODEON free child ticket. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:

• Against 1x child standard admission tickets (3D; IMAX; ISENSE; Gallery; Dolby; Premier seats or any other premium priced seat, unless you pay an upgrade fee.)
• A child ticket is for children up to the age of 14
• At UK ODEON cinemas, excluding ODEON Luxe
• Online or at an in-cinema kiosk (not retail counter or box office)

What do I get with the ODEON offer?

With Octoplus, we’re helping you share the experience of the big screen, for less. Claim one free child standard ticket, between 14th February 2025 and 21st February 2025. What better way to enjoy the latest releases.
The child admission cinema tickets are based on standard seats, to view a standard 2D film. The offer can be redeemed for a screening on Monday to Sunday, at any UK ODEON cinema, excluding ODEON Luxe.