Octoplus partner rewards are supported by MLP on behalf of Octopus Energy. If you need to contact MLP about Octoplus brand rewards and redemptions, head to the Octoplus tab on the Octopus website or app, click on a Reward that you have claimed and scroll down to find the Customer help centre. Or in the meantime, why not check our FAQs below to see if they answer your question.
FAQS
MLP are here to help on all brand reward and redemption questions. For help with your Octopus Energy account or saving sessions, you can reach Octopus Energy at [email protected].
What do I get with the ODEON offer?
With Octoplus, we’re helping you share the experience of the big screen with a friend, for less. Enjoy 2 ODEON adult cinema tickets for just £10. The adult admission cinema tickets are based on two standard seats, to view a standard 2D film. The offer can be redeemed for a screening on Monday to Thursday, at any UK ODEON cinema, excluding ODEON Luxe.
How often can I claim the ODEON offer?
You can claim the offer every week if you’d like! A maximum of one code can be claimed per Octoplus customer, per week. You can then use your code for screenings between Monday and Thursday.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Once you’ve claimed the ODEON offer through your Octopus account, you’ll be given a unique code, which entitles you to redeem 2 adult cinema tickets for £10.
We’ll give you all the details you need once you claim but here’s some key information for now:
Online Redemption - The offer code can be redeemed online at odeon.co.uk, or on the myODEON app. Select your chosen ODEON cinema, film, date/time and add your code into the section that states ‘Have a Special Code?’. Once the code has been entered your tickets will be reduced to the correct amount at checkout. Any seat or film format upgrades will be an additional cost. Online booking is subject to a £1 booking fee, per ticket. There is no booking fee to use the code in the cinema at the kiosk.
In App Redemption – Once you have registered to the App and selected your film, location and seats you will need to add your code into the Barcode Voucher section. This will reduce your tickets to the correct amount at checkout.
In Cinema Redemption – Avoid the £1 online booking fee per ticket, by redeeming your ODEON code at the ticket kiosk – just enter your code at the checkout when prompted. You can’t redeem your code at the box office or retail counter.
How long do I have to use the ODEON offer?
Once you’ve claimed the ODEON offer, you’ll have 30 days to redeem your unique code. The exact expiry date will be shown at the time of claiming, on your Octopus account. Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
Which days can I redeem my tickets on?
The offer can be redeemed for a screening on Monday to Thursday. The screenings you book and/or attend must be before your voucher code expires.
Can I upgrade my seat or film format?
Yes, you’ll still be able to upgrade your seat type and/or film format but you’ll need to cover the cost of any upgrades, as these aren’t included within the offer. Upgrade prices may vary but further information will be presented when booking.
Can I redeem multiple codes in one transaction?
The voucher code cannot be used in conjunction with any other offer or discount, however, if you have claimed a free ticket via our Saving Sessions you can use that on the same booking.
Where’s my nearest ODEON cinema?
You can redeem this offer at ODEON cinemas across the UK, excluding ODEON Luxe cinemas. Find your nearest cinema here(Link opens in a new tab). This is the full list of cinemas, where you can easily see which are included and excluded.
The tickets I claimed aren’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them. But, as you can claim the ODEON offer every week, your Rewards History could start to get quite full.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your ODEON offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
- Against 2 x adult admission tickets (standard seats, 2D film), excluding IMAX screens
- At UK ODEON cinemas, excluding ODEON Luxe
- For a screening on Monday - Thursday
- Online or at an in-cinema kiosk (not retail counter or box office)
How many free regular hot drinks can I get?
You could be sipping one free hot drink, every week. Every Monday, we’ll release the free hot drink codes, ready for our Octoplus customers to claim. There are limited codes available every week and claiming your freebie will be on a first come, first served basis.
We’re a tea drinking, coffee loving nation, so claim your free hot drink sooner rather than later, whilst they’re available. Once they’re gone, they’re gone (until next week).
How often can I claim the Greggs offer?
You can claim the offer every week if you’d like!
A maximum of one code can be claimed per Octoplus customer, per week. You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
Once claimed, how do I redeem?
Once claimed, you can use your free hot drink code at any Greggs store in the UK, except Greggs stores located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink.
Find your local Greggs store(Link opens in a new tab)
How long do I have to use the Greggs offer?
You need to use your code with Greggs in the same week you claim it - the code expires Sunday at midnight.
What size drink do I get?
The one free hot drink reward is based on a regular hot drink size only.
Codes are not compatible with large hot drinks and you can’t redeem your code against a large hot drink and pay the difference.
Which hot drinks are included?
There’s a hot drink for everyone! You can choose a regular hot drink from either:
- Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
- Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
- Something sweeter – Hot Chocolate
Alternative milks are also included where available.
You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.
You can add syrups to your speciality Latte but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.
Where’s my nearest Greggs store?
Our free hot drink code is available to use at any Greggs store in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
Find your nearest Greggs store at greggs.co.uk/shop-finder(Link opens in a new tab)
Can I redeem multiple codes in one transaction?
No. You can only use one free hot drink code per transaction.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to claim another free drink every week from Monday morning.
The code I claimed isn’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
But, as you can claim the Greggs offer every week, your Rewards History could start to get quite full so we will remove used ones.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week in which you claimed your code)
- On regular sized hot drinks (excludes large drinks, cold drinks and food items)
- In Greggs UK and Northern Ireland stores (excluding airports or MOTO service stations)
How many free drinks can I get?
You could be sipping one free drink every week!
Every Monday, we’ll release the free drink codes, ready for our Octoplus customers to claim.
You can choose between a free Barista prepared hot or cold drink of any size at Caffè Nero.
There are limited codes available every week and claiming your freebie will be on a first come, first served basis.
Please note that you can only choose one free drink from Caffè Nero or Greggs, make sure you make the right choice for you!
We’re a tea-drinking, coffee-loving nation, so claim your free drink sooner rather than later - they’re gone, they’re gone!
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on your Octoplus account.
What size drink do I get?
Your free Barista prepared hot or cold drink at Caffè Nero can be of any size! The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks.
Which drinks are included in the Caffè Nero offer?
There’s a hot or cold drink for everyone!
Choose from a variety of specialty made barista drinks, from a classic Cappuccino through to an Iced Latte.
- Hot (Latte, Cappuccino, Americano, Flat White, Espresso, Cortado, Standard Hot Chocolate, Mocha, Espresso, Macchiato)
- Cold (Iced latte, Iced Americano, Iced Cappuccino, Iced Pistachio Latte and Iced Cherry Latte)
- All plant-based dairy alternatives.
- Syrups can also be added to your drink.
The only drinks not included are Speciality, Seasonal, and Luxury drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks.
Where’s my nearest Caffè Nero store?
Your free hot or cold drink code is available to use at any Caffè Nero store in the United Kingdom.
Find your nearest Caffè Nero store at https://Caffènero.com/uk/stores/
My Caffè Nero code isn’t working, can you help?
We’re sorry to hear you had trouble using your free drink code. There are a few things that could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week you claimed your code)
- On any Barista prepared sized hot or cold drinks (excluding any food items, Luxury, Seasonal and Speciality drinks. Such as Luxury Hot Chocolate, Luxury Caramelatte, Luxury Mocha, or limited-time drinks).
- In Caffè Nero stores in the UK.
If you still need to get in touch, follow the link below and we’ll look into this for you.
Can I change my reward?
We’re sorry to hear you would like to change your reward. Unfortunately, once selected we cannot change your reward. Don’t worry every Monday you can claim your free drink again!
How many 25% off main meals can I get?
You could be dining out Monday to Thursday every week with 25% off main meals for up to 8 people. You can claim one 25% off main meals reward per week.
How often can I claim the 25% off main meals offer?
You can claim the offer once a week, every week!
A maximum of one code per week can be claimed per Octoplus customer. You will have 14 days from the day you claimed your code to redeem at your chosen location Monday to Thursday.
What can I use my 25% off main meals code on?
You can use your 25% off main meals code Mondays to Thursdays only, excluding Bank Holidays and Celebration days such as Christmas Eve and New Year’s Eve. The code is valid for up to 8 people dining at one table, paying in the same transaction.
The offer is not valid on drinks, breakfast dishes, children’s meals, meal deals, set menus, brunch, tasters or sharing boards.
Once claimed, how do I redeem?
To redeem your 25% off main meals, present the QR code when paying your bill. Don’t forget you can use this code at Toby Carvery, Harvester, Stonehouse Pizza & Carvery, Ember Inns or Sizzling Pubs.
Where’s my nearest restaurant?
You can get 25% off main meals at any of the Harvester, Toby Carvery, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs. Participating locations can be found here www.harvester.co.uk www.tobycarvery.co.uk www.stonehouserestaurants.co.uk www.emberinns.co.uk www.sizzlingpubs.co.uk.
Do I need to pre-book?
No, you don’t need to pre-book, but we do advise you to contact your chosen restaurant to check service times and availability.
Can I redeem multiple codes in one transaction?
No. Your 25% off main meals can’t be used in conjunction with any other offer or discount. If you have more than one code, these will need to be used over separate bookings.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim your 25% off main meals every week.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your 25% off main meals code!
Here’s a reminder of some important redemption information which could explain why your code didn’t work.
Codes are valid:
• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Thursday.
• Your code can be used at Harvester, Toby Carvey, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction. If you have more than one code, these will need to be used over separate bookings.
If you still need to get in touch, follow the link below and we’ll look into this for you.
How many movies can I get?
You can claim one Christmas movie with Rakuten TV. Enjoy the Christmas classics with the family throughout December.
This offer is available for a limited amount of time. Once they’re gone, they’re gone!
How often can I claim the Rakuten TV offer?
You can claim the offer once! So make sure you get them before they're gone.
A maximum of one code can be claimed per Octoplus customer between 25th November and 31st December. You need to use your code online at https://www.rakuten.tv/uk/campaigns/octopusenergy by the 15th January 2025.
What can I get with my Rakuten TV code?
Enjoy the Christmas classics with the family throughout December. From family movies like the Grinch to Christmas comedies like The Night Before!
Where can I watch my Christmas movie?
Your Rakuten TV code is available to use at https://www.rakuten.tv/uk/campaigns/octopusenergy. Want to watch at a later date or on a different device? Once claimed, simply log in to your Rakuten TV account, you’ll find your movie in the ‘My Library’ section until it expires.
How long do I have to watch my Christmas movie?
Once you have redeemed your code on Rakuten TV your movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your movie with Rakuten TV
code! There are a few things that could explain why your code didn’t work.
Codes are valid:
- From 25th November to the 15th January. (Expires at midnight)
- The movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
- Your code is valid on one Christmas movie rental from Rakuten TV.
If you still need to get in touch, follow the link below and we’ll look into this for you.Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Click ‘Use Now’ and choose your movie. Click ‘redeem voucher’ and insert your code. Create an account if you do not have one. Your movie will then appear in the ‘My Library’ section for you to enjoy on any device you login to.
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your code between 25th November and 15th January, the code can’t be reinstated or made visible again on your Octoplus account.
Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!Why do you need me to create an account, what happens with my data?
If you don’t have an existing account with Rakuten.tv, you will be required to register at Rakuten TV. This is to ensure if you want to watch later or switch devices you can locate the movie in the ‘My Library’ section.
information around how your data is used can be found here https://www.rakuten.tv/uk/pages/termsandconditionsofuse.
How many free bags of Popcorn can I get?
You can claim one free bag of Popcorn. Choose from: Co-op Sweet & Salted Popcorn 100G, Co-op Sweet Popcorn 100G, or Co-op Salted Popcorn 90G. Perfect for a movie night in!
This offer is available for a limited amount of time. Once they’re gone, they’re gone!
How often can I claim the co-op offer?
You can claim the offer once! So make sure you get them before they’re gone.
A maximum of one code can be claimed per Octoplus customer between 26th November and 1st December. You need to use your code in store by the 31st December.
What can I get with my free bag of Popcorn code?
Choose one of these:
- Co-op Sweet & Salted Popcorn 100G
- Co-op Sweet Popcorn 100G
- Co-op Sweet Popcorn 100G
Where’s my nearest Co-op store?
Your free bag of Popcorn code is available to use at Co-op Group food stores in the United Kingdom or Northern Ireland, stock is subject to availability in each store.
Find your nearest Co-op store here https://www.coop.co.uk/store-finderMy code isn’t working, can you help?
We’re sorry to hear you had trouble using your free bag of Popcorn code! There are a few things that could explain why your code didn’t work.
Codes are valid: - From 26th November to the 31st December. (Expires at midnight)
- The unique code is only valid on: Co-op Sweet & Salted Popcorn 100G, Co-op Sweet Popcorn 100G, and Co-op Salted Popcorn 90G.
- You can only use one Co-op code per transaction.
Self Pay:To redeem, scan your bag of Popcorn, click ‘finish and pay’, click ‘barcode coupon/voucher', scan your QR code. You may need a member of staff to complete your purchase.
Instructions for cashier: Select manual coupon before the QR code is scanned, if the QR code does not scan, please input the 9 digit code below.
If you still need to get in touch, follow the link below and we’ll look into this for you.Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
To redeem, scan your code at a checkout in a participating Co-op store along with your chosen bag of Popcorn.
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your code between 26th November and 31st December, the code can’t be reinstated or made visible again on your Octoplus account.
Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!Can I redeem multiple codes in one transaction?
No. Your free bag of popcorn code can’t be used in conjunction with any other offer or discount.*
What do I get with the AO offer?
Helping your pocket and the planet with £5 off on energy-efficient products under £129 at AO between the 27th November and 1st December 2024, subject to availability.
The discount works across multiple items, so there’s no limit to the number of cheaper energy-saving devices you can get. So, if you want to order 10 items, you could get up to £50 off!
How often can I claim the AO offer?
You can claim the offer once between the 27th November and 1st December 2024 , with one code per transaction.
Your code entitles you to one discount per basket. This discount will be applied to each energy-efficient item under £129 in your basket, so if you’re purchasing 5 energy-efficient items under £129 each, the discount will be applied 5 times.
A maximum of one £5 code can be claimed per Octoplus customer.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Once you’ve claimed the AO offer through your Octopus account, you’ll be given a unique code, which entitles you to redeem £5 off small energy-saving appliances under£129
We’ll give you all the details you need once you claim but here’s some key information for now:
- Online Redemption: The offer code can be redeemed online at https://ao.com/. To redeem click the ‘I have a discount code’ option in the basket and enter the code provided in your Octoplus rewards. The discount will automatically be applied to each energy-efficient item (and won’t apply to non-energy-efficient items.)
How long do I have to use the AO offer?
Once you’ve claimed the AO offer, you’ll have 30 days to redeem your unique code. The exact expiry date will be shown at the time of claiming, on your Octopus account.
Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.Which days can I redeem my code on?
The offer can be redeemed any day.
Can I redeem multiple codes in one transaction?
No, the voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to each energy-efficient item (and won’t apply to non-energy-efficient items.)The code I claimed isn’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
If you don’t redeem your code within 30 days, it will show as ‘expired’ in your Rewards History. But as you can claim the AO offer every month, you can always claim another one!My code isn’t working, can you help?
We’re sorry to hear you had trouble using your AO offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed: - Against large and small energy-efficient items under £129
- At AO.com
- Any day
- Online
If you still need to get in touch, follow the link below and we’ll look into this for you.
What do I get with the AO offer?
Helping your pocket and the planet with £15 off on energy-efficient products over £129 at AO between 27th November and 1st December 2024, subject to availability.
The discount works across multiple items, so there’s no limit to the number of cheaper energy-saving devices you can get. So, if you want to order 3 items, you could get up to £45 off!
How often can I claim the AO offer?
You can claim the offer once between 27th November and 1st December 2024, with one code per transaction.
Your code entitles you to one discount per basket. This discount will be applied to each energy-efficient item over £129 in your basket, so if you’re purchasing 5 energy-efficient items over £129 each, the discount will be applied 5 times.
A maximum of one £15 code can be claimed per Octoplus customer.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Once you’ve claimed the AO offer through your Octopus account, you’ll be given a unique code, which entitles you to redeem £15 off large energy-saving appliances over £129.
We’ll give you all the details you need once you claim but here’s some key information for now:
- Online Redemption- The offer code can be redeemed online at https://ao.com/. To redeem click the ‘I have a discount code’ option in the basket and enter the code provided in your Octoplus rewards. The discount will automatically be applied to each energy-efficient item (and won’t apply to non-energy-efficient items.)
How long do I have to use the AO offer?
Once you’ve claimed the AO offer, you’ll have 30 days to redeem your unique code. The exact expiry date will be shown at the time of claiming, on your Octopus account.
Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.Which days can I redeem my code on?
The offer can be redeemed any day.
Can I redeem multiple codes in one transaction?
The voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to each energy-efficient item (and won’t apply to non-energy-efficient items.)
The code I claimed isn’t in my Rewards History anymore
Just a reminder that we’ll add any claimed offer codes to your Rewards History, so that you can easily keep track of them.
If you don’t redeem your code within 30 days, it will show as ‘expired’ in your Rewards History. But as you can claim the AO offer every month, you can always claim another one!My code isn’t working, can you help?
We’re sorry to hear you had trouble using your AO offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed: - Against large and small energy-efficient items over £129
- At AO.com
- Any day
- Online
