Octoplus partner rewards are supported by MLP on behalf of Octopus Energy. If you need to contact MLP about Octoplus brand rewards and redemptions, head to the Octoplus tab on the Octopus website or app, click on a Reward that you have claimed and scroll down to find the Customer help centre. Or in the meantime, why not check our FAQs below to see if they answer your question.
FAQS
MLP are here to help on all brand reward and redemption questions. For help with your Octopus Energy account or saving sessions, you can reach Octopus Energy at [email protected](Link opens in a new tab).
How do I use my hot drink code?
You can use your free hot drink code at any participating Greggs shop in the UK, except Greggs shops located in MOTO service station forecourts, simply show your QR code to the cashier when ordering your hot drink. https://www.greggs.com/shop-finder(Link opens in a new tab).
What size drink do I get?
The one free hot drink treat is for a regular hot drink size only.
Codes can’t be used for large hot drinks, and you can’t use your code against a large hot drink and pay the difference.
Which hot drinks are included?
There’s a hot drink for everyone! You can choose a regular hot drink from either:
- Coffee – i.e., Americano, White Coffee, Cappuccino, Latte, Speciality Latte (vanilla), Mocha, Flat White or Espresso
- Tea – i.e., English Breakfast Tea, or Speciality Tea (Green or Peppermint)
- Something sweeter – Hot Chocolate
You can also use your code on regular speciality or seasonal hot drink choices, subject to availability.
You can add syrups to your speciality Latte, but this will be an additional charge you’ll need to pay. Code can’t be used on cold drinks.
Where do I find my treat?
When you save your treat after winning on the Scratchcard, your treat can be found in your Reward History, on your Octoplus account.
When do I need to use my code by?
You need to use your code with Greggs in the same week you win it - the code expires Sunday at midnight.
Can I use multiple codes in one transaction?
No. You can only use one free hot drink code per transaction.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your free hot drink code. We’d just like to remind you of some important information, which could explain why your code didn’t work.
Codes are valid:
- From Monday-Sunday (but only for the week in which you won your code)
- On regular sized hot drinks (excludes large drinks, cold drinks and food items)
- In Greggs UK and Northern Ireland shops (excluding airports or MOTO service station forecourts)
Where’s my nearest Greggs store?
Our free hot drink code is available to use at participating Greggs shops in the United Kingdom or Northern Ireland, excluding those located in MOTO service station forecourts, or airports.
You can find your nearest Greggs shop at https://www.greggs.com/shop-finder(Link opens in a new tab)
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History only after you hit the Claim button when you win it on the Scratchcard, when your treat expires, you’ll no longer be able to access them. So, make sure you claim it and add it to your Reward History and check the expiry date, so you give yourself enough time to use it.
How do I use my treat?
You can use your free barista-made hot or cold drink at any Caffè Nero in the UK, simply show your QR code to the barista when ordering your hot drink. https://caffenero.com/uk/stores/(Link opens in a new tab)
Which drinks are included in the Caffè Nero offer?
There’s a hot or cold drink for everyone! The offer includes all barista-made hot or cold drinks, any size, syrups, milk alternatives and extras.
What size drink do I get?
Your complimentary barista-made drink at Caffe Nero can be any of our handcrafted barista made hot or cold drinks, any size!
When do I need to use my code by?
You need to use your code with Caffè Nero in the same week you win it - the code expires Sunday at midnight.
Can I use multiple codes in one transaction?
No. You can only use one free drink code per transaction.
Where’s my nearest Caffè Nero store?
Your free hot or cold drink code is available to use at any Caffè Nero store in the United Kingdom.
Find your nearest Visit Caffè Nero here.(Link opens in a new tab)
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All you active treats will be added to your Rewards History, when these expire you’ll no longer be able to access them.
What do I get with the VUE offer?
We’re helping you share the experience of the big screen with a friend, for less. Enjoy 2 general admission tickets for £8 with no booking fee. Plus, to make it even more tasty you can save 15% on food and drink when you spend over £20 (excluding alcohol, advertised Combo packages and non-Consumables, toys, promotional retail packaging, 3D glasses etc).
The reward entitles you to two general admission 2Dtickets for £8, this is for Super Saver seats only. Upgrades are available on booking; you will need to pay the additional cost. The offer can be redeemed for a screening at Vue, 7 Days a week, in all venues and no booking fee!
The reward also entitles you to a 15% on food and drink voucher. Redeemable against purchases over £20.
Once claimed, how do I redeem?
Once you’ve claimed the Vue offer through your Octopus account, you’ll be given an Octoplus promo code, which entitles you to redeem 2 Vue tickets for £8.
We’ll give you all the details you need once you claim but here’s some key information for now:
- Once you’ve activated the offer, you’ll be provided with an Octoplus promo code (this is not your cinema ticket voucher) which needs to be redeemed via the Vue dedicated booking page. You’ll have 7 days from when you claim to redeem your Octoplus promo code on the dedicated booking page.
- IMPORTANT: Your promo code will only work on this dedicated page, not on the main Vue website.
- Enter your promo code on the Vue offer page and complete the purchase.
- After this step, Vue will email you 2 cinema ticket vouchers and 1 food & drink discount voucher. Your email from Vue can take up to 60 minutes to arrive.
- Use both cinema ticket vouchers when booking your film. You can book online at myVue.com, on the Vue app, or at the cinema. Select Super Saver seats (or Lux Super Saver where applicable). Upgrades are available for an additional charge.
Where’s my nearest Vue cinema?
You can redeem this offer at any Vue cinema across the UK. Find your nearest cinema here(Link opens in a new tab).
How often can I claim the Vue offer?
You can claim the offer every week if you’d like!
A maximum of one Octoplus promo code can be claimed per Octoplus customer, per week, until 31st December 2026. Once you have claimed your Octoplus promo code you will have 7 days to redeem with Vue.
When you have your ticket vouchers, these are valid for 7 days. Your 15% off food and drink voucher (£20 minimum spend) will be valid for 30 days.
Available at all UK Vue venues, 7 days a week, with no booking fee.
How long do I have to use the Vue offer?
Once you’ve claimed your promo code through Octoplus rewards, you will have 7 days to redeem this with Vue. Once redeemed, your Vue ticket vouchers are valid for 7 days from the date of purchase. Remember your Octoplus promo code, is not your cinema ticket voucher, to get your cinema tickets enter your promo code on the Vue dedicated booking page.
The 15% off food and drink (£20 minimum spend) voucher is valid for 30 days from purchase. The exact expiry date will be shown at the time of claiming, on your Octopus account.
Your claimed offers will also be kept safe in your ‘Rewards History’ on your Octoplus account, which helps you keep track of your offers.
How do I redeem my tickets?
Once you've claimed your Octopus promo code via the Octoplus rewards app, you'll need to enter this on the dedicated Vue booking page to get your Vue cinema ticket vouchers. You'll then receive an email from Vue containing your 2 cinema ticket vouchers. You'll need these 2 vouchers to book your seats at myvue.com on the Vue app or in person at the box office.
The 15% off food and drink (minimum spend £20) can only be redeemed at the box office and not over the phone or online, show your voucher to the Vue staff member who will apply the discount to your purchase.
Which days can I redeem my tickets on?
The offer can be redeemed for a screening 7 days a week with no booking fee. The screenings you book and/or attend must be before your voucher code expires.
Can I upgrade my seat or film format?
Vue ticket vouchers can be used to book 3D, Premium Large Formats such as IMAX and EPIC by Vue or Lux screenings online (at myvue.com) and at the Box Office at an additional upgrade fee. Ticket vouchers are not valid for Event Cinema screenings (Big Screen Events), Movie Marathons (multiple films for one price), and Special Previews.
Tickets can be upgraded to a 3D screening and 3D glasses must be purchased separately at an additional charge online or in the venue.
Can I redeem multiple codes in one transaction?
Unfortunately, your Vue voucher codes may not be combined with any other offer e.g. Meerkat Movies. Screening information is available from the Vue website(Link opens in a new tab).
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Vue ticket voucher. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
• Against 2 x general admission tickets, Super Saver seats, 2D film
• At all UK Vue locations
• For a screening 7 days a week
• Online, in Vue app or at the Box Office
I haven’t received my tickets following my purchase. What should I do?
We’re sorry to hear you're having issues receiving your Vue ticket vouchers.
Following the purchase of your ticket vouchers you should receive an email containing your vouchers, this can take up to 60 minutes to arrive. Please check junk/spam folders too.
If you still haven’t received your Vue ticket vouchers, you can contact Vue directly at [email protected](Link opens in a new tab)(Link opens in a new tab) who will be able to assist you.
How many 25% off main meals can I get?
You could be dining out Monday to Thursday every week with 25% off main meals for up to 8 people. You can claim one 25% off main meals reward per week.
How often can I claim the 25% off main meals offer?
You can claim the offer once a week, every week!
A maximum of one code per week can be claimed per Octoplus customer. You will have 14 days from the day you claimed your code to redeem at your chosen location Monday to Thursday.
What can I use my 25% off main meals code on?
You can use your 25% off main meals code Mondays to Thursdays only, excluding Bank Holidays and Celebration days such as Christmas Eve and New Year’s Eve. The code is valid for up to 8 people dining at one table, paying in the same transaction.
The offer is not valid on drinks, breakfast dishes, children’s meals, meal deals, set menus, brunch, tasters or sharing boards.
Once claimed, how do I redeem?
To redeem your 25% off main meals, present the QR code when paying your bill. Don’t forget you can use this code at Toby Carvery, Harvester, Stonehouse Pizza & Carvery, Ember Inns or Sizzling Pubs.
Where’s my nearest restaurant?
You can get 25% off main meals at any of the Harvester, Toby Carvery, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs. Participating locations can be found here www.harvester.co.uk(Link opens in a new tab) www.tobycarvery.co.uk(Link opens in a new tab) www.stonehouserestaurants.co.uk(Link opens in a new tab) www.emberinns.co.uk(Link opens in a new tab) www.sizzlingpubs.co.uk(Link opens in a new tab).
Do I need to pre-book?
No, you don’t need to pre-book, but we do advise you to contact your chosen restaurant to check service times and availability.
Can I redeem multiple codes in one transaction?
No. Your 25% off main meals can’t be used in conjunction with any other offer or discount. If you have more than one code, these will need to be used over separate bookings.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History on the Octoplus tab in your Octopus Energy account.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code within the set validity, the code can’t be reissued. But don’t worry, you will have the chance to claim your 25% off main meals every week.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your 25% off main meals code!
Here’s a reminder of some important redemption information which could explain why your code didn’t work.
Codes are valid:
• For 14 days from the date you redeemed your code on Octoplus.
• You can use your code Monday-Thursday.
• Your code can be used at Harvester, Toby Carvey, Ember Inns, Stonehouse Pizza & Carvery and Sizzling Pubs.
• You can only use one code per week.
• Your code is only valid to be used once at one location.
• You can only use one code per transaction. If you have more than one code, these will need to be used over separate bookings.
How many movies can I get?
You can claim one movie on us every month with Rakuten TV, enjoy a blockbuster movie with the family. You can claim one movie per month until 30th August 2026.
How often can I claim the Rakuten TV offer?
You can claim the offer once per month! So make sure you get one before they're gone. We’ll release new codes every Friday, so if you miss out, don’t worry you’ll have another chance the following week.
A maximum of one code per month can be claimed per Octoplus customer until 30th August 2026. You need to use your code online at www.rakuten.tv/uk/campaigns/octopusenergy(Link opens in a new tab) you’ll have one month to use your code from the date you claimed it.
What can I get with my Rakuten TV code?
Enjoy a blockbuster movie with the family throughout February, up to the value of £6 excluding early and premium releases.
Where can I watch my movie?
Your Rakuten TV code is available to use here(Link opens in a new tab). Want to watch at a later date or on a different device? Once claimed, simply log in to your Rakuten TV account, you’ll find your movie in the ‘My Library’ section until it expires.
How long do I have to watch my movie?
Once you have redeemed your code on Rakuten TV your movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your movie with Rakuten TV code! There are a few things that could explain why your code didn’t work.
Codes are valid:
- For one month from the date you claimed it. This date will be confirmed within Octoplus Rewards.
- The movie rental is valid for 30 days from the moment you redeem your code on Rakuten TV, and you’ll have 48 hours to watch it from the first playback. You can watch the movie as many times as you want in the 48 hours!
- Your code is valid on one movie rental from Rakuten TV, up to the value of £6 excluding 4K movies, early and premium releases.
Once claimed, where do I find my reward?
Once claimed, your reward can be found in your Reward History, on the Octoplus tab in your Octopus Energy account.
Once claimed, how do I redeem?
Click ‘Use Now’ and choose your movie. Click ‘redeem voucher’ and insert your code. Create an account if you do not have one. Your movie will then appear in the ‘My Library’ section for you to enjoy on any device you login to.
I forgot to use my code, what can I do?
Unfortunately, if you didn’t use your code before the expiry date, the code can’t be reinstated or made visible again on your Octoplus account.
Our plans are to swap and change the rewards from time to time. Be sure to keep a lookout for anything new!
Why do you need me to create an account, what happens with my data?
If you don’t have an existing account with Rakuten.tv, you will be required to register at Rakuten TV. This is to ensure if you want to watch later or switch devices you can locate the movie in the ‘My Library’ section. Information around how your data is used can be found here(Link opens in a new tab).
What is the Forest e-bikes offer?
Enjoy a ride with Octopus Energy with 30 free minutes on Forest e-bikes.
This offer is available to Octopus customers who have opted into Octoplus. Each Octoplus member has the chance to claim this offer once per month. The offer is redeemable by new and existing Forest customers. You must meet Forest’s service eligibility requirements, including being aged 18 or over.
You can claim the offer once per month until 31st August 2026 at 23:59, subject to availability. The free minutes apply to Forest e-bike ride time only. They cannot be used for unlocking fees, penalties, subscriptions, or other charges.
How many times can I claim this offer?
This offer is available until 31st August 2026 at 23:59, subject to availability. As an Octoplus customer you can claim one unique code per month for the duration of the offer, your unique code can then be used to claim your free 30 minutes.
How long do I have to use the offer?
Your code must be applied to your Forest account by 31st August 2026 at 23:59.
Your code is valid until 30 days from the date you claimed. After redeeming your code in the Forest app, you will have 7 days to use your free 30 minutes.
How do I use my offer?
Here’s how to make it happen:
Activate the offer and reveal your unique promotional code.
- Download and open the Forest app.
- Create your new Forest account.
- Go to the Menu and tap the Present icon.
- Select “Got a code?” and enter your code.
- Your 30 free minutes will be added to your account instantly
After redeeming the code in the Forest app, you will have 7 days to use your 30 free minutes.
Are there any extra charges?
A £1 unlock fee may apply. Any ride time beyond the 30 free minutes will be charged at Forest’s standard rates.
Can I use the 30 minutes over multiple rides?
Yes. The 30 free minutes can be split across multiple rides within the 7-day usage period.
The free minutes apply to Forest e-bike ride time only. They cannot be used for unlocking fees, penalties, subscriptions, or other charges.
What happens if I don’t use up all of my free 30 minutes?
The 30 free minutes can be split across multiple rides within the 7-day usage period. If there are any minutes left and this has now fallen outside of those timeframes, the free minutes will have automatically expired and will be no longer available in your account.
My code isn’t working – help!
We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:
- Your code must be applied to your Forest account by 31st August 2026 at 23:59.
- After redeeming the code in the Forest app, you will have 7 days to use your 30 free minutes.
Please remember each code is single-use, personal to you, and cannot be sold, shared, or transferred.
Do I need the Lidl Plus app?
Yes, the offer is only redeemable with the Lidl Plus app, make sure you have this and a registered and active account.
How do I get my free sweet bakery treat?
If you win this treat, we’ll give you a unique link, you’ll need to add this to your Lidl Plus app before the upcoming Sunday it was won. It’s easy to do - just a couple of clicks if you already have the Lidl Plus app. Once added, a free sweet treat coupon will be added to your coupons in the Lidl Plus app.
How do I use my coupon in store?
You need to add your coupon to your Lidl Plus app before the upcoming Sunday it was won.
Once your coupon is added to your Lidl Plus app, you’ll need to activate it. Once activated you’re ready to redeem in store. To redeem, show your Lidl Plus app Card, which can be found in the Lidl Plus app.
You’ll have 14 days from the date your coupon is added to activate and use in store.
Can I use the coupon at self checkout and at the till?
Yes, this can be redeemed at both the self checkout and the kiosk, by just scanning your Lidl Plus app Card - found within the Lidl Plus app.
I’ve added my coupon to my Lidl Plus app, how long do I have to use it?
You’ll have 14 days from the date your coupon is added to activate and use in store. It can be used at the manned check out and the self serve checkout.
What Sweet Bakery Treats are included?
There’s plenty to choose from including all-butter Croissant, Chocolate Brownie, Pain au Chocolat, Yum Yum, Cookies and more. Please visit the coupon in the coupon section of the Lidl Plus app to see the full list of items included.
If you have more than two qualifying products in your basket, the offer will apply to the cheapest item. All other items outside of the offer are payable for.
Where’s my nearest store?
Your free sweet bakery treat can be redeemed at any Lidl GB store (excluding NI). To find your nearest store click here.(Link opens in a new tab)
My store doesn’t have my chosen Sweet Bakery Treat?
Stock does vary from location to location and is subject to availability. If you’re really keen on your chosen item, why not check if you have another Lidl nearby? If not, pick up something else, there’s plenty to choose from - just remember you need to use your coupon within 14 days of adding in to your Lidl Plus app.
Can I use this coupon alongside other promotions or discounts?
Yes, if you have more than one active coupon in your Lidl Plus app then you can use these too.
Where do I find my treat?
All your active treats can be found in your Reward History, on your Octoplus account.
I forgot to activate and use my coupon, what can I do?
Unfortunately, if you don't use your coupon before it expires, it can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History, when these expire you’ll no longer be able to access them.
Why do I need to download the Lidl Plus app to get my treat?
As this reward is provided in partnership with Lidl, it needs to be added to a Lidl Plus account before it can be redeemed in-store.
What do I get with this offer?
You’ll receive one free Cadbury Dairy Milk (45g) chocolate bar, subject to availability, at participating Co‑op stores. Store finder: https://request.i-movo.com/storefinder/MLPOctopus(Link opens in a new tab)
When do I need to save and use my treat?
You must save your treat by 23:59 on the Monday you played. Once saved, you must redeem it at a participating Co-op store by 23:59 on Sunday 16th August 2026.
How do I get my free chocolate bar?
Once you’ve won and accepted your treat, click “Redeem Now” in the Octoplus app to access your unique barcode. Take this to a participating Co‑op store, pick up your chocolate bar, and present the barcode at till point (not self checkout). Store finder: https://request.i-movo.com/storefinder/MLPOctopus(Link opens in a new tab)
Where can I redeem my reward?
This offer is available at selected Co‑op stores across the UK and Northern Ireland that offer the PayPoint service. You can check your nearest participating store using the store finder. Store finder: https://request.i-movo.com/storefinder/MLPOctopus(Link opens in a new tab)
Can I use this at any Co‑op store?
No, this offer is only valid at selected Co‑op locations that offer the PayPoint service. Not all stores are included, so please check the store finder before visiting. Store finder: https://request.i-movo.com/storefinder/MLPOctopus(Link opens in a new tab)
How do I know my Co-op store offers the PayPoint service?
You’re looking for a blue Co-op store, which has the PayPoint logo either in the store window or within the store itself.
Can I use the offer at self checkout?
No, your treat can only be redeemed at kiosks at participating Co-op stores. The barcode won’t work at self-checkout, or online.
Can I use the barcode more than once?
No, your barcode is single-use and can only be redeemed once for one chocolate bar.
Can I use multiple barcodes in one transaction?
No, only one barcode can be used per transaction.
What products are included?
The barcode is valid on Cadbury Dairy Milk (45g) chocolate bars only. Available flavours may vary by store and are subject to availability.
What happens if the product is out of stock?
The barcode is valid on Cadbury Dairy Milk (45g) chocolate bars only. Enjoy choosing from a range of flavours, with availability varying by store.
Where can I find my reward after saving it?
Your saved rewards can be found in the Reward History section of the Octoplus app.
My code isn’t working — can you help?
Sorry to hear you’re having trouble redeeming your free Cadbury Dairy Milk (45g). Here are a few things to check:
- Your barcode is valid for one Cadbury Dairy Milk (45g) only
- The treat must be redeemed at till point — it won’t work at self-checkout, or online
- You have until 23:59 on 16th August 2026 to redeem in store
- The offer is only available at participating Co‑op stores that offer the PayPoint service - check the participating store list here(Link opens in a new tab)
If you’re still experiencing issues after checking the above, please get in touch with our support team for further help.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History, when these expire, you’ll no longer be able to access them.
What do I get with this treat?
You’ll receive a unique link containing a Sainsbury’s gift card that can be exchanged for one free Twister ice lolly. Subject to availability in store.
When do I need to save and use my treat?
You must save your treat by 23:59 on the Monday you played. Once saved, you must redeem it at a participating Sainsbury’s store by 23:59 before the Sunday of the week you won it.
How do I get my free Twister?
Once you’ve won and accepted your treat, click “Redeem Now” in the Octoplus app to access your unique link. Take this to a Sainsbury’s gift card, which can be exchanged at Sainsbury’s for a free Twister ice lolly.
Where can I redeem my reward?
This offer is available at selected Sainsbury’s with the exception of Sainsbury’s Petrol Stations or any concessions within Sainsbury’s. You can check your nearest participating store using the store finder: https://stores.sainsburys.co.uk/(Link opens in a new tab)
Please note this can’t be used for purchases via the Sainsbury’s App or over the phone.
Can I use the gift card more than once?
No, this is single-use and can only be redeemed once for one Twister ice lolly.
Where can I find my reward after saving it?
Your saved rewards can be found in the Reward History section of the Octoplus app.
My code isn’t working — can you help?
Sorry to hear you’re having trouble redeeming your free Twister ice lolly. Here are a few things to check:
- Your gift card is valid for one Twister ice lolly only
- The treat must be redeemed at till point or self checkout (not via the Sainsbury’s app or over the phone)
- It can’t be used at Sainsbury’s Petrol Stations or any concessions within Sainsbury’s
- You have until the Sunday of the week you won the treat to redeem in store.
If you’re still experiencing issues after checking the above, please get in touch with our support team for further help.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History only after you hit the Claim button when you win it on the Scratchcard, when your treat expires, you’ll no longer be able to access them. So, make sure you claim it and add it to your Reward History and check the expiry date, so you give yourself enough time to use it.
When do I need to save and use my treat?
You must save your treat by 23:59 on the Monday you played. Once saved, you must redeem it at Shoptopus before the Sunday of the same week you won it.
How do I get my free Plushie?
Once you’ve won and accepted your treat, click “Redeem Now” in the Octoplus app to access your unique code. Visit Shoptopus and enter your unique code at checkout.
Where do I find my treat?
When you save your treat after winning on the Scratchcard, your treat can be found in your Reward History, on your Octoplus account.
Do I need to pay for delivery?
No, that’s the good part, not only do you get a free Plushie - you don’t have to pay for delivery.
Can I redeem multiple codes in one transaction?
The unique code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to the Plushie.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Shoptopus offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
- Against a Constantine the Octopus plushie (£16)
- Online at shoptopus.energy
- By the Sunday of the same week you won your treat
Please ensure you copy and paste the correct code from the Octoplus app into the Discount Code box.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History only after you hit the Claim button when you win it on the Scratchcard, when your treat expires, you’ll no longer be able to access them. So, make sure you claim it and add it to your Reward History and check the expiry date, so you give yourself enough time to use it.
Can I use my unique code more than once?
Only one unique code can be applied per order, and each unique code can only be used once.
What do I get with the Shoptopus treat?
Stock up on pink Octopus plushies, Octopus electric van toys and Green Heat hot sauce and much more on Shoptopus with a sweet 25% discount.
The discount is valid on all Shoptopus products, so there’s no limit to the merch you can buy.
When do I need to save and use my treat?
You must save your treat by 23:59 on the Monday you played. Once saved, you must redeem it at Shoptopus before the Sunday of the same week you won it.
Where do I find my Treat?
When you save your treat after winning on the Scratchcard, your treat can be found in your Reward History, on your Octoplus account.
Can I redeem multiple codes in one transaction?
The voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to your total bill.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Shoptopus offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed only:
- Against Shoptopus merch items
- Purchases made on shoptopus.energy
- Has to be used before the Sunday of the week you won
- All purchases to be made Online
Please ensure you copy and paste the correct code from the Octoplus app into the Discount Code box.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History only after you hit the Claim button when you win it on the Scratchcard, when your treat expires, you’ll no longer be able to access them. So, make sure you claim it and add it to your Reward History and check the expiry date, so you give yourself enough time to use it.
Can I use my unique code more than once?
Only one unique code can be applied per order, and each unique code can only be used once.
When do I need to save and use my treat?
You must save your treat by 23:59 on the Monday you played. Once saved, you must redeem it at Shoptopus before the Sunday of the same week you won it.
How do I get my free tiny toy?
Once you’ve won and accepted your treat, click “Redeem Now” in the Octoplus app to access your unique code. Visit Shoptopus and enter your unique code at checkout.
Where do I find my treat?
When you save your treat after winning on the Scratchcard, your treat can be found in your Reward History, on your Octoplus account.
Can I use my unique code more than once?
Only one unique code can be applied per order, and each unique code can only be used once.
Can I redeem multiple codes in one transaction?
The voucher code cannot be used in conjunction with any other offer or discount, and only one code can be used per transaction. Once the code is input, the discount will automatically be applied to the plushie.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Shoptopus offer code. We’d just like to remind you of some important redemption information, which could explain why your code didn’t work.
A code can be redeemed:
- Against a Constantine the Octopus tiny toy (£4)
- Online at shoptopus.energy
- By the Sunday of the same week you won your treat
Please ensure you copy and paste the correct code from the Octoplus app into the Discount Code box.
I forgot to use my code, what can I do?
Unfortunately, if you don't use your code before it expires, the code can’t be reinstated or made visible again on your Octoplus account. But don’t worry, you’ll have the chance to win again every Monday.
The code I claimed isn’t in my Rewards History anymore
All your active treats will be added to your Rewards History only after you hit the Claim button when you win it on the Scratchcard, when your treat expires, you’ll no longer be able to access them. So, make sure you claim it and add it to your Reward History and check the expiry date, so you give yourself enough time to use it.
What do I get with this offer?
You can get Original Glazed™ Dozen Doughnuts for just £8 when you order for Click & Collect to your nearest store. See your nearest store - https://shops.krispykreme.co.uk/(Link opens in a new tab)
Can I redeem this offer in store?
No, this is only available online when you Click & Collect for Original Glazed™ Dozen Doughnuts.
Can I get my doughnuts delivered instead?
This offer is available for Click & Collect only, so delivery isn’t available if you want to receive the offer. But good news you can choose a date and time that suits you to collect.
Can I walk in and collect without ordering online first?
No, you’ll need to input your unique code, choose your preferred date and time and then collect your order.
When do I need to use my code by?
You need to use your code by 16th August 2026.
Can I use multiple codes in one transaction?
No, only one code can be used per transaction.
How many boxes of doughnuts can I order?
This offer is limited to one box per customer, subject to availability, whilst stocks last.
What happens if I miss my collection?
If you’re running late, we recommend contacting your chosen store directly. If you’re unable to collect your doughnut box, please note that it cannot be refunded, reimbursed or replaced.
Where do I find my reward?
Your reward can be found in your Reward History, on your Octoplus account.
My code isn’t working, can you help?
We’re sorry to hear you had trouble using your Krispy Kreme® code. We’d just like to remind you of some important information, which could explain why your code didn’t work.
Codes are valid:
• Valid until 16th August 2026
• It is only available for Click & Collect
• It can only be used on Original Glazed™ Dozen Doughnuts
Where’s my nearest Click & Collect Krispy Kreme® store?
You can find your nearest Click & Collect Krispy Kreme® store at https://shops.krispykreme.co.uk/(Link opens in a new tab)
Who are MUBI?
A place to discover ambitious films & series by visionary filmmakers. From iconic directors to emerging auteurs. All carefully chosen by our curators.
What is the MUBI offer?
Octopus customers can benefit from 40% off every month for 12 months.
This offer is available to Octopus customers who have opted into Octoplus. This offer is available to both new and existing MUBI customers. The 40% discount will apply for up to 12 months from the date your subscription begins, giving you 40% off the standard monthly price throughout that period.
How long do I have to use this offer?
This offer is available on Octoplus until 23:59 on 28th December 2026 and can be redeemed on Mubi until 23:59 on 31st December 2026, subject to availability. As an Octoplus customer you can claim one unique code for the duration of the offer, your unique code can then be used to claim your 40% discount every month for 12 months.
What type of films does MUBI offer?
MUBI's library rotates constantly, offering a curated selection of independent, international, and classic films.
Is it a rolling monthly subscription?
Yes, MUBI offers a rolling monthly subscription that renews every 30 days and can be cancelled at any time.
Do I have to subscribe for 12 months?
No, MUBI offers a rolling monthly subscription that renews every 30 days so you can choose to sign up for just one month if you prefer, after this you will need to cancel your rolling monthly subscription within your MUBI account, which can be cancelled at any time, however, you’ll have up to 12 months to make use of the 40% discounted monthly subscription rate.
How do I use my offer?
To redeem click the ‘Use Now’ button on this offer within your Octoplus account. You will be taken to the MUBI x Octoplus dedicated page where you will be asked to enter your unique code, add your card details to complete the sign-up process. You will then be signed up to MUBI monthly subscription. You can cancel at any time.
How do I cancel my subscription?
You can cancel your subscription at any time via the subscription settings in your MUBI account. Any remaining time you’ve already paid for will still be honoured, so you won’t lose access for the rest of your billing period.
Please note if the subscription is cancelled the 40% discount cannot be reinstated on another subscription.
My code isn’t working – Help!
We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:
• Your code must be applied to your MUBI account by 23:59 on 31st December 2026.
• Codes not redeemed by this date will have expired and cannot be reinstated.
Is the offer available to new and existing customers?
This offer is available to new customers only.
What do I get with the Twycross Zoo offer?
We're making zoo days even better! Claim up to two children's annual passes for just £1 each when purchased alongside one full-price adult ticket. Simply buy a full-price adult ticket and up to two children (aged 3–17) can get an annual pass for £1 each. That means a whole year of zoo visits.
Explore hundreds of amazing animals, outdoor and indoor play areas, and more – all while supporting a conservation charity.
How many tickets can I get?
This is available subject to availability until 28th August 2026. Buy one full-price adult ticket and up to two children (aged 3–17) can get an annual pass for £1 each.
• Adults aged 18 and up
• Children 3 to 17 (2 and under go free)
• You can only use this offer once
• Extra tickets? No problem – those will be charged at the standard price
How do I use my offer?
Here’s how to make it happen:
- Visit the main Twycross Zoo website.
- Select your desired tickets. Remember you must have one fully paying adult ticket selected.
- Pick your date and enter your unique code at checkout.
- On your first visit, show your code when you arrive.
- After your visit, you’ll get an email on how to activate your full year passes for your adult and child tickets.
Where is Twycross Zoo?
You’ll find Twycross Zoo here: Burton Road, Atherstone, CV9 3PX
A few tips:
• It’s just off the A444, near the A5 and M42 (Junction 11)
• Follow the brown attraction signs
• Use CV9 3PX for Sat Nav
• Parking needs to be booked in advance – check the Twycross website for details. Parking charges do apply, currently £4 per vehicle.
Is there parking at the zoo?
Yes, there is parking at the zoo. This will need to be booked and paid for when you make your booking. It’s currently £4 per vehicle.
How many times can I claim this offer?
You can claim this offer once per month. This offer is subject to availability.
My code isn’t working – help!
We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:
• You purchased at least one adult ticket
• The code gets you up to 2 children (3-17) for £1
• You need to claim the offer by 28th August 2026
• Once claimed, you’ve got until 31st December 2026 to book your visit
• All visits must be pre-booked (even with the annual pass!)
Do I need to buy the adult ticket and children's tickets at the same time?
Yes, to take advantage of this offer you must purchase bot your adult and child tickets in one transaction.
Do I need to pre-book before I visit the zoo?
Yes, you need to pre-book before visiting the zoo. If you haven’t pre-booked your entry may not be guaranteed.
I already have an annual pass. Can I extend it using this offer?
Unfortunately, not. This offer is valid for new annual passes only and cannot be used to extend, renew, or add time to an existing annual pass. If you already have an active annual pass, it will continue to be valid until its original expiry date.
What do I get with the Whipsnade Zoo offer?
Explore a world of wildlife like never before at Whipsnade Zoo, the largest zoo in the UK. This offer gives you one free child ticket (aged 3-15) with every full paying adult to Whipsnade Zoo.
How many tickets can I get with this offer?
You can claim one free child ticket (ages 3–15) for every full-paying adult ticket purchased.
How do I use my offer?
Here’s how to make it happen:
- Visit the dedicated booking link on your Octoplus Rewards.
- Select your desired tickets. Remember you must have one fully paying adult ticket selected.
- Select your preferred dates and proceed to checkout.
- The discount will be applied on the basket page.
- When you claim this offer you will need to show your ticket and a valid ID matching the account holder’s name, on arrival at the Zoo.
Where is Whipsnade Zoo?
You’ll find Whipsnade Zoo here: Whipsnade, Dunstable LU6 2LF
A few tips:
• Getting to the zoo by car: Only 20 minutes from the M25 (junction 21), Whipsnade Zoo is signposted from the M1 (junction 9 and junction 12) and all major roads.
• You do not need to book parking in advance. Parking in the external car park outside the zoo is free on a first-come, first-served basis. Alternatively, you can drive your vehicle into the zoo to navigate between enclosures; you simply pay the car entry fee at the gate upon arrival.
Is there parking at the zoo?
When visiting Whipsnade Zoo by car there are two options:
• You may park in their free external car park and walk around the Zoo.
• You may drive into the Zoo for an extra charge and park in specified areas around the Zoo.
My link isn’t working – help!
We’re sorry to hear you’re having trouble using your code, here are a few things to double-check:
• You purchased at least one adult ticket
• You needed to claim the offer by 28th August 2026
• Once claimed, you’ve got until 30th August 2026 to book your visit
• You used the link directly in your Octoplus account, visiting the website outside of this will not activate your discount
Do I need to pre-book before I visit the zoo?
Yes, you will need to pre-book your visit, to receive the free child’s ticket with every full paying adult ticket.
